Front End & Courtesy Clerk: Customer Concierge

Fred Meyer; Eugene (OR); On-site; USD 21,000 - 25,000; Full time

Job summary

Fred Meyer in Eugene, OR is seeking a customer service-focused associate to greet customers, assist with inquiries, and process transactions at the check lanes. You will use the POS system and handle multiple payment types while following company policies.

The role emphasizes creating a welcoming, safe shopping environment and adherence to all applicable laws. Preferred candidates will have prior retail exposure and demonstrated communication skills, with the ability to stay calm under pressure

Qualifications

• Customer service experience required.
• Ability to handle stressful situations.
• Effective communication skills.
• Basic math proficiency (counting, addition, subtraction).

Responsibilities

• Greet, engage, and assist customers.
• Process customer transactions quickly, accurately, and efficiently.
• Understand POS system and handle cash, checks, credit/debit, SNAP EBT, WIC, coupons per policy.
• Adhere to cash handling limits and loss-prevention guidelines.
• Follow policies for restricted items (alcohol, tobacco, DVDs).
• Report pricing discrepancies and follow pricing procedures.
• Follow policies for stamps, gift cards, and coupons.
• Stay current with ads and promotions.
• Adhere to food safety and safety procedures; report hazards.
• Assist with equipment checks and notify management of repairs.
• Create a welcoming environment and help customers with product questions.
• Follow local, state, and federal laws and company guidelines.
• Work cooperatively in a fast-paced environment.
• Manage conflicts calmly and professionally.
• Maintain honesty and integrity in handling customer and business information.
• Follow directions and seek help to resolve issues.
• Support minors, individuals with special needs, and older adults.
• Perform essential functions of the position with or without accommodation.

Skills

Customer service experience

Ability to handle stressful situations

Effective communication skills

Basic math skills

Tools

POS system

Job description

Fred Meyer in Eugene, OR is seeking a customer service-focused associate to greet customers, assist with inquiries, and process transactions at the check lanes. You will use the POS system and handle multiple payment types while following company policies.

The role emphasizes creating a welcoming, safe shopping environment and adherence to all applicable laws. Preferred candidates will have prior retail exposure and demonstrated communication skills, with the ability to stay calm under pressure