FRONT END/COURTESY CLERK

Kroger Family of Companies; Grand Junction (CO); On-site; USD 23,000 - 26,000; Part time

Job summary

Kroger Family of Companies in Grand Junction, CO is seeking friendly team members for cashier/bagger roles. You will greet customers, ring transactions, and operate the POS system to process payments accurately and efficiently.

Responsibilities include following company policies on cash, coupons, and promotions, maintaining food safety practices, and providing excellent service in a fast-paced store environment.

Qualifications

• Customer service experience required.
• Ability to handle stressful situations.
• Excellent communication skills.
• Basic math skills.

Responsibilities

• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand the POS system and handle tenders (Cash, Checks, Credit, Debit, SNAP EBT, WIC, rain checks, coupons) per policy.
• Adhere to cash handling limits and work to prevent loss.
• Follow policies on restricted sale items (alcohol, tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Stay current with ads and promotions.
• Follow food safety regulations and safety procedures.
• Identify unsafe conditions and notify management.
• Perform preventive maintenance on equipment and report needed repairs.
• Create a welcoming environment and assist customers with questions.

Skills

Customer service experience

Ability to handle stressful situations

Effective communication skills

Knowledge of basic math

Tools

POS system

Job description

RESPONSIBILITIES

• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Understand and adhere to the company’s limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Understand and adhere to guidelines on restricted sale items ( i.e., alcohol, tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

QUALIFICATIONS Minimum

• Customer service experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Prior experience as a Bagger or Courtesy Clerk

$17.25 – $18.80 per hour