FRONT END/COURTESY CLERK

Kroger; Saint George (UT); On-site; USD 17,000 - 21,000; Part time

Job summary

The Kroger Co. in Saint George, UT is seeking a friendly and dependable cashier/Courtesy Clerk to create a welcoming shopping experience. You will assist customers, operate the check lane, and follow store policies with a focus on accuracy and speed.

Ideal candidates have customer service experience, can handle stressful situations, communicate clearly, and perform basic math. Prior Bagger/Courtesy Clerk experience is a plus as you contribute to a positive, efficient store environment.

Qualifications

• Customer service experience required.
• Ability to handle stressful situations.
• Strong communication skills, both verbal and written.
• Knowledge of basic math (counting, addition, subtraction).

Responsibilities

• Greet, engage, and assist customers.
• Process transactions at the check lane quickly and accurately.
• Understand POS system and handle cash, checks, cards, and loyalty offers per policy.
• Maintain safety and cleanliness in the store environment.
• Adhere to policies for restricted sale items and promotions.
• Stay informed about ads and promotions and assist customers as needed.
• Provide excellent customer service and help customers feel welcome and valued.

Skills

Customer service

Stress management

Effective communication

Basic math

Bagger experience

Job description

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Responsibilities

• Greet, engage, and assist customers.
• Process customer transactions through the check lane quickly, accurately, and efficiently.
• Understand the Point of Sale (POS) system, and handle various tenders such as Cash, Checks, Credit, Debit, SNAP EBT, Offline SNAP EBT, WIC, Rain checks, complex loyalty offers, coupons and checkout procedures according to company policy.
• Understand and adhere to the company's limits on cash shortages and/or overages and work honestly and effectively to control loss.
• Understand and adhere to guidelines on restricted sale items ( i.e., alcohol, tobacco, DVDs).
• Report pricing discrepancies to the Scan Coordinator.
• Follow established policies and procedures (where applicable) for postage stamps, gift cards, and coupons.
• Stay current with present, future, seasonal and special ads.
• Adhere to all food safety regulations and guidelines.
• Reinforce safety programs by complying with safety procedures and identify unsafe conditions, accidents, or issues and notify store management.
• Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair.
• Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store.
• Adhere to all local, state and federal laws, and company guidelines.
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Qualifications

Minimum

• Customer service experience
• Ability to handle stressful situations
• Effective communication skills
• Knowledge of basic math (counting, addition, and subtraction)

Desired

• Prior experience as a Bagger or Courtesy Clerk