Front-End Cashier & Customer Service Pro

Whole Foods Market; Hadley (MA); On-site; USD 26,000 - 35,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Financial wellness

Health & wellness support programs

Access to other Team Member perks

Job summary

Whole Foods Market in Hadley, MA seeks a friendly Front-End Team Member to assist customers at checkout, bag groceries, and maintain service standards. The role emphasizes positive interactions and adherence to store procedures.

You will handle cash register functions, support the customer service desk, and contribute to displays while embracing Whole Foods Market values. Training provided; flexible shifts with focus on safety and teamwork.

Qualifications

• Patience when assisting customers and team members.
• Familiarity with cashier codes and PLUs.
• Strong basic math skills.
• Clear communication and teamwork.
• Ability to follow procedures and safety rules.

Responsibilities

• Checks out customer groceries efficiently and accurately.
• Upholds regulations concerning sale of alcoholic beverages and taxation.
• Follows proper check, ATM, and credit procedures.
• Uses proper tares procedures when ringing up scalable items.
• Cleans and stocks Front End areas, including own register.
• Follows all cash handling procedures – meeting and exceeding regional cashier variance policy.
• May assist with training of new Cashier and Cashier Assistant Team Members.
• Assists supervisor in controlling customer flow and backed up lines – helping reduce customer waiting time.
• Proactively participates in company programs as directed by leadership.
• Arrives to workstation on time, appropriately groomed, dressed and ready to work; works all scheduled shifts and attends required trainings and meetings.
• Provides excellent customer service, addresses needs of customers in a timely and effective manner and models suggestive selling techniques; answers phones and pages promptly and courteously.
• Maximizes sales potential through effective and proper procedures for prepping, storing, rotating, stocking, and merchandising product.
• Follows and complies, or ensures compliance, with established procedures, including Weights and Measures, health and sanitation, and safe work practices.
• Maintains, or ensures maintenance of, a clean and sanitary working and shopping environment; maintains equipment in accordance with WFM cleanliness and safety standards.
• Performs opening, mid, and closing duties as assigned; ensures accuracy of signs and pricing.
• Immediately reports safety hazards and violations.
• Performs other duties as assigned by store or company leadership.
• US only – For those hired November 2024 and beyond, cashiers will be assigned shopper training to complete and as needed may be assigned shopper tasks within the Customer Service Team.

Skills

Patience with customers

Cashier procedures

Math skills

Team communication

Attention to detail

Job description

Whole Foods Market in Hadley, MA seeks a friendly Front-End Team Member to assist customers at checkout, bag groceries, and maintain service standards. The role emphasizes positive interactions and adherence to store procedures.

You will handle cash register functions, support the customer service desk, and contribute to displays while embracing Whole Foods Market values. Training provided; flexible shifts with focus on safety and teamwork.