Front-End Cashier & Customer Care Pro

Hannaford Supermarkets; Harper Acres (NH); On-site; USD 2,080,000 - 3,113,000; Full time

Job summary

Hannaford Supermarkets in Keene, NH is seeking a Front End Associate to support cashier and service desk duties, ensuring accurate transactions and a welcoming customer experience.

The role requires strong communication and customer service skills, adherence to policies, and the ability to multi-task in a busy retail environment. On-site position with opportunities to grow in front-end operations.

Qualifications

• Effective communication and customer service skills.
• Must meet minimum age requirements to perform specific job functions.
• Ability and willingness to learn multiple tasks and technical requirements of the job.
• Ability to perform the technical requirements of the job.

Responsibilities

• Observe and follow all company policies and established procedures.
• Clean Service Desk/Kiosk.
• Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy.
• Assist in special projects and perform other functions as assigned by supervision.
• Work within our company's management planning (MPP) guidelines to maintain productivity.
• Support and comply with all company's safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards.
• Treat all associates with fairness, dignity, and respect.
• Perform accurate price check functions.
• Control excessive use of store supplies, such as ribbons, receipt tape, bags and cleaning materials.
• Record on designated forms any price discrepancies and/or any "not on file" items that are encountered on electronic point-of -sale terminal, request price checks promptly on any such items according to company policy.
• Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages.
• Adhere to company policy pertaining to excessive cash in registers and request cash pickup in accordance with company policy.
• Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior.
• Process all of the various types of transactions accepted by the store including but not necessarily limited to cash, checks, authorized Accounts Receivable sales, Electronic Payments, WIC, coupons, gift cards, bottle credits, refunds, lottery, Western Union etc. in strict accordance with established company policies and procedures including full compliance with any legal requirements or regulations governing same.
• Secure register at all times when leaving it unattended; protect company assets at all times.
• Use and maintain equipment in good working order and report problems or malfunctions immediately.
• Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis.
• Be knowledgeable in and able to recognize or differentiate between all of the various types of produce merchandise carried in the store including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.).
• Frequently, perform cashier and/service associate functions.
• Perform other duties as assigned

Skills

Communication

Customer service

Age requirement

Multi-tasking

Job description

Hannaford Supermarkets in Keene, NH is seeking a Front End Associate to support cashier and service desk duties, ensuring accurate transactions and a welcoming customer experience.

The role requires strong communication and customer service skills, adherence to policies, and the ability to multi-task in a busy retail environment. On-site position with opportunities to grow in front-end operations.