FRONT END/CASHIER

Kroger Family of Companies; Powell (OH); On-site; USD 29,000 - 36,000; Full time

Job summary

Kroger Family of Companies is seeking a detail-oriented associate to assist customers and handle cashier duties at the Customer Service Desk. You will ensure accuracy in transactions, maintain a clean checkstand area, and follow corporate policies while supporting store initiatives.

The role requires a minimum of a high school diploma or GED, six months of cashier experience, and the ability to work a flexible schedule including weekends and overtime.

Qualifications

• High school diploma or GED or equivalent
• Six months cashier experience
• Must be 18 years or older (19 in some states if tobacco is sold)
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Weekend shifts, any shift, and overtime as needed
• Organize and prioritize tasks
• Attention to detail

Responsibilities

• Deliver excellent customer service and assist customers
• Perform cashier functions: open/close register, ring sales, process tender transactions, bag merchandise
• Maintain price discrepancy logs
• Keep checkstand area clean
• Answer telephones
• Follow corporate policies and initiatives
• Verify Electronic Article Surveillance tags are deactivated at sale
• Respond to EAS pedestal activations and remove tags as needed
• Maintain store accounting functions and bank deposits of excess funds
• Open/close Customer Service Desk, handle refunds, exchanges, money orders, transfers, bill pay, gift cards
• Provide lottery service where allowed and issue licenses
• Process faxes and manage lost and found
• Run vendor reports and support a cooperative team environment

Skills

Cashier experience

Customer service

POS knowledge

Communication

Fast-paced work

Organization

Education

High school diploma or GED

Age 18+ (19+ for tobacco states)

Job description

Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

• Deliver and encourage other associates to deliver excellent customer service

• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes

• Complete file maintenance log for price discrepancies

• Maintain cleanliness of checkstand area to housekeeping standards

• Answer telephones

• Comply with all corporate policies

• Promote and follow Company initiatives

• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale

• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting:

• Maintain all store accounting functions

• Prepare bank deposit of excess funds (cash and checks

Customer Service Desk:

• Open and close desk

• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals

• Provide lottery service (except Alaska) and fish and game licenses

• Send/receive faxes

• Administer lost and found

• Run vendor reports

• Ability to work cooperatively in high paced and sometimes stressful environment.

• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.

• Ability to act with honesty and integrity regarding customer and business information.

• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.

• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.

• Must be able to perform the essential functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience

• Six months cashier experience to work at Customer Service Desk

• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco

• Ability to pass drug test

• Ability to work in a fastpaced environment

• Ability to work weekends on a regular basis, work any shift and work overtime as needed

• Ability to organize/prioritize tasks/projects

• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure

• Related retail experience