Front End Cashier

FAIRLANE FAMILY PARK LLC; Dearborn (MI); On-site; USD 24,000 - 36,000; Full time

Benefits offered by this job

Bonus based on performance

Employee discounts

Free uniforms

Opportunity for advancement

Job summary

Launch Family Entertainment Dearborn is hiring a cashier to provide friendly, responsive service and help guests have an exceptional entertainment experience. You will handle tickets, waivers, and payments, greet guests, and keep the front desk area tidy.

The role emphasizes accuracy in cash handling, clear communication with guests, and teamwork in a fast-paced family environment. Training and advancement opportunities are available.

Qualifications

• Customer service experience preferred.
• Clear communication with guests and staff required.
• Outgoing and engaging with all guests.

Responsibilities

• Handle cash transactions with accuracy.
• Sell and process tickets and merchandise.
• Greet guests and assist with entry procedures.
• Verify waivers and prepare guests for experiences.
• Maintain front desk area clean and organized.

Skills

Customer service

Communication

Team player

Job description

Benefits:

• Bonus based on performance
• Employee discounts
• Free uniforms
• Opportunity for advancement

About Launch Family Entertainment Dearborn

Are you looking for a job you can have fun at? Are you looking for a fulfilling, rewarding career where you can grow and thrive? Most of all are you looking for a career where your creativity, integrity and diligence is valued? If you’ve answered yes, then you are looking for a career with Launch! At Launch we believe in treating our customers like long lost friends that we are excited to see. We believe that families deserve to have an amazing guest experience while creating unique memories that they will cherish. We are a family entertainment company with locations across the United States. We are continually expanding and are looking for individuals who like to think outside the box, utilize their entrepreneurial skills, expand their horizons and grow with us.

The Position:

Provide friendly, responsive service to create an exceptional entertainment experience for our guests. It is your responsibility to ensure that guests enter and exit the facility having the best experience possible! A cashier’s attitude directly affects how Launch Family Entertainment as a whole is perceived. Your main functions are selling and processing tickets, both in store and online, verifying waivers, and preparing guests for their experience.

Duties and Responsibilities:

• Receive payment by cash, credit cards, vouchers, and/or gift cards.
• Timely sale and processing of jump tickets, merchandise, gift cards, or other retail items to guests.
• Greet and assist guests entering the park.
• Process online booked tickets.
• Assist guests with waiver completion.
• Properly verify and save new guest waivers.
• Prepare guests for jumping to include wristbands, footwear (if applicable) and tickets.
• Keep the front end area clean and organized.
• Monitor, clean, and organize neighboring areas of the park as needed.
• Report problems with cash registers, guests, or facilities to supervisor or manager on duty.
• Responsible for accurate cash and till management for their assigned drawer.
• Monitor marketing flier stocks and replenish as needed.
• Assist with retail sales of merchandise and footwear as needed.
• Explains basic rules of the attractions to all guests, helping to ensure all customer’s safety.
• Other duties as assigned by management or needed by the business.
• Complete opening and closing procedures/checklists.
• Performs his or her job in a friendly, courteous manner at all times.
• Promptly informs the supervisor of any and all customer complaints or comments.
• Remains diligent and focused during all monetary or credit card transactions so that his or her register is accurate at the end of each shift.
• Routinely clean and sanitize the front desk area, bathrooms, entry way, waiver kiosks, and arcade accordingly.
• Informs supervisor immediately of any product shortages.
• Performs other duties as assigned by management or needed by the business.

Qualifications:

• Willingness to be a team player and hard worker.
• Prior experience as a cashier is preferred but not necessary.
• Must be able to communicate clearly with supervisors and managers but especially with guests.
• Must understand and reinforce the Launch culture.
• Be able to reach, bend, stoop, and frequently lift up to 25 pounds.
• Be able to work in a standing position for long periods of time (up to 10 hours).
• Must be outgoing and able to interact and engage with all guests to enhance guest experience.