FRONT END/CASHIER

Kroger; Brandon (AR); On-site; USD 17,000 - 22,000; Full time

Job summary

Kroger is seeking an associate to assist customers and process sales while upholding the company’s values of respect, honesty, integrity, diversity, inclusion and safety. You will deliver excellent customer service at the checkstand, perform cashier functions, and maintain a clean, organized space.

Responsibilities include opening/closing the register, handling tender, processing refunds and exchanges, providing lottery service where allowed, and ensuring EAS tags are deactivated.

Qualifications

• High school diploma or GED or equivalent.
• Six months cashier experience to work at Customer Service Desk.
• Minimum 18 years of age; 19 in Idaho/Alaska if selling tobacco.

Responsibilities

• Assist customers and process sales.
• Open/close register, ring sales, tender transactions, bag merchandise.
• Answer telephones and provide lottery service where allowed.
• Process refunds, exchanges, money orders, transfers, bill pay, gift cards.
• Maintain cleanliness of the checkstand area and comply with policies.
• Verify EAS tags are deactivated/removed from products.
• Respond to EAS activations and verify tag removal.
• Run vendor reports and support store accounting functions.

Skills

Customer service

Cashier duties

Cash handling

Open/close register

Policy compliance

Telephone answering

Team cooperation

Conflict management

Loss prevention

Honesty and integrity

Education

High school diploma

GED

Tools

POS system

Job description

Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting:

• Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks

Customer Service Desk:

• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience
• Six months cashier experience to work at Customer Service Desk
• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis, work any shift and work overtime as needed
• Ability to organize/prioritize tasks/projects
• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure
• Related retail experience