FRONT END/CASHIER

Kroger; Lake Orion (MI); On-site; USD 17,000 - 21,000; Part time

Job summary

Kroger in Lake Orion, MI is seeking a Customer Service/Operations Associate to assist customers, operate the cash register, and support store operations. You will handle refunds, price checks, and loyalty transactions while maintaining store standards and safety.

Role requires cash handling experience, the ability to work weekends, and a focus on accuracy and customer satisfaction in a fast-paced environment.

Qualifications

• Six months cashier experience to work at Customer Service Desk
• High school diploma or GED
• Ability to pass drug test
• Weekend shifts and overtime as needed
• Ability to work in a fast-paced environment

Responsibilities

• Deliver excellent customer service and assist customers at the service desk
• Perform cashier functions: open/close register, ring sales, tender transactions, bag merchandise
• Answer telephones and assist customers with inquiries
• Maintain store policies and procedures compliance
• Promote company initiatives and ensure tag removals for EAS security
• Open and close the customer service desk and process refunds/exchanges

Skills

Cashier experience

Customer service

Retail operations

Safety awareness

Education

High school diploma or GED

Tools

POS system

Cash register familiarity

Price look-up knowledge

Job description

Job Description

Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Job Description

Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Responsibilities

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting

• Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks

Customer Service Desk

• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Qualifications

Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience
• Six months cashier experience to work at Customer Service Desk
• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis, work any shift and work overtime as needed
• Ability to organize/prioritize tasks/projects
• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure
• Related retail experience