FRONT END/CASHIER

Kroger; Appleton (AL); On-site; USD 17,000 - 22,000; Part time

Job summary

Kroger is hiring for a Customer Service Desk role in a fast-paced retail environment. You will assist customers, process sales at the register and support price checks and returns.

Responsibilities include opening/closing the desk, handling refunds, money orders, lottery service where allowed, and maintaining a tidy checkstand. Must be 18+, able to pass a drug test, and willing to work weekends and overtime.

Qualifications

• High school diploma or GED or equivalent education/experience.
• Minimum six months cashier experience to work at Customer Service Desk.
• Must be at least 18 years old (19 in Idaho/ Alaska tobacco laws).
• Pass a drug test.
• Able to work weekends, any shift and overtime as needed.
• Strong organization and task-prioritization skills.
• Accurate with attention to detail.

Responsibilities

• Assist customers and process sales at the point of interaction.
• Open/close the register, ring sales, complete tender transactions, bag merchandise.
• Maintain cleanliness of the checkstand area.
• Answer telephones and comply with store policies.
• Process refunds, exchanges, money orders, transfers, bill pay and gift cards.
• Provide lottery service and issue licenses where applicable.
• Handle lost and found, vendor reports, and other desk tasks.

Skills

Cashier experience

Customer service

Cash handling

Attention to detail

Education

High school diploma or GED

Tools

POS terminals

Job description

Assist customers and process sales. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

• Deliver and encourage other associates to deliver excellent customer service
• Perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
• Complete file maintenance log for price discrepancies
• Maintain cleanliness of checkstand area to housekeeping standards
• Answer telephones
• Comply with all corporate policies
• Promote and follow Company initiatives
• Verify all Electronic Article Surveillance Tags are deactivated or removed from products at point of sale
• Respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary

Store Accounting:

• Maintain all store accounting functions
• Prepare bank deposit of excess funds (cash and checks

Customer Service Desk:

• Open and close desk
• Process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
• Provide lottery service (except Alaska) and fish and game licenses
• Send/receive faxes
• Administer lost and found
• Run vendor reports
• Ability to work cooperatively in high paced and sometimes stressful environment.
• Ability to manage conflict in a reasonable, nonconfrontational and cooperative manner.
• Ability to act with honesty and integrity regarding customer and business information.
• Ability to follow directions and seek assistance when necessary to resolve customer and business issues.
• Provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults.
• Must be able to perform the essential functions of this position with or without reasonable accommodation

Minimum

• High school diploma or general education degree (GED); or combination of relevant education and experience
• Six months cashier experience to work at Customer Service Desk
• Minimum 18 years of age/19 years of age in Idaho/ 19 years in Alaska if selling tobacco
• Ability to pass drug test
• Ability to work in a fast-paced environment
• Ability to work weekends on a regular basis, work any shift and work overtime as needed
• Ability to organize/prioritize tasks/projects
• Accuracy/attention to detail

Desired

• Knowledge of company policies, procedures, and organizational structure
• Related retail experience