Front End Associate

The Restaurant Store; Norristown (Montgomery County); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical

Vision

Dental

PTO

Paid Maternity Leave

Paid Parental Leave

Life Insurance

Disability

401(k) matching

Employee Assistance Program

Wellness Incentives

Company Discounts

AT&T & Verizon Discount

Bonus Opportunities

Accident Insurance

Critical Illness Insurance

Adoption Assistance

Job summary

The Restaurant Store is seeking a Front End Associate at our Montgomery County branch. You will deliver excellent customer service, support B2B sales, perform cashier duties, and help load products into customer vehicles.

Responsibilities include stocking and merchandising, analyzing basic inventory, promoting private label brands, and educating customers on our Brick and Click model. Strong communication, problem solving, and teamwork are essential.

Qualifications

• Minimum 1 year of retail or supply chain experience.
• No degree required; relevant skills and alignment with values matter most.

Responsibilities

• Develop business-to-business sales and build relationships with customers.
• Follow TRS process: 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, 4) build loyalty.
• Perform basic cashier duties and loading products into customer vehicles.
• Maintain store through cleaning and merchandising; restock shelves and incoming stock.
• Analyze basic inventory information to determine product availability and re-order status.
• Promote private label brands to maximize TRS gross profit.
• Educate customers on our Brick and Click business model and competitive advantages.

Skills

MS Office

CRM systems

Project management tools

Analytical thinking

Communication skills

Multitasking

Adaptability

Service leadership

Tools

CRM systems

Project management tools

Job description

Job Summary

The Front End Associate with The Restaurant Store is responsible for delivering a high level of service and satisfaction to all customers in a retail branch location. The associate will achieve a variety of operational goals through effective customer service strategies that align with the goals of our sales, purchasing, and inventory teams.

Responsibilities

• Conduct business-to-business sales and customer service with a focus on building and developing relationship with our customer base
• Execute on our proven TRS process: 1) build brand awareness, 2) assess customer’s needs, 3) exceed expectations, and 4) build loyalty
• Perform basic cashier functions and loading products into customer vehicles
• Perform general store maintenance through cleaning and merchandising functions, while also restocking shelves and putting away incoming stock
• Analyze basic inventory information to determine product availability and re-order status
• Promote our private label brands to maximize TRS gross profit
• Educate prospective customers on our competitive advantages (best people, best technology, and best price)
• Possess and maintain a thorough understanding of our website and educate customers on how to best-utilize our "Brick and Click" business model

Physical Requirements

• Work is performed while standing and/or walking, up to and including 9 hours/day.
• Requires the ability to communicate effectively using speech, vision, and hearing.
• Requires the regular use of hands for simple grasping and fine manipulations.
• Requires regular bending, squatting, crawling, climbing, and reaching.
• Requires the ability to regularly lift, carry, push, or pull medium weights, up to 50lbs.

Experience

• Minimum of 1 year of relevant experience in retail and/or supply chain management

Education

• This role does not require a degree. We value relevant skills and experience and alignment with our core values above all else.

Desired Traits & Skills

• Proficiency with MS Office required (Outlook, Word, Excel, PowerPoint), and experience with CRM systems and project management tools
• Strong analytical and problem-solving skills
• Strong verbal and written communication skills; ability to explain technical and complex concepts in a simple and concise way to ensure ease of understanding
• Demonstrated ability to manage multiple assignments and deadlines in a fast-paced environment
• Ability to quickly adapt as business needs change; ability to address difficult situations with diplomacy and emotional intelligence
• Service leadership approach with a demonstrated desire to exceed expectations

Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vehicles. Occasional activities may involve exposure to marked changes in temperature and humidity, and exposure to dust, fumes and gases. The noise level in the work environment is usually quiet to moderate. The passage of employees through the work area is average and normal.

Company Overview

Your one-stop-shop for restaurant supplies and foodservice equipment. We aim to exceed our customers’ expectations by providing excellent hospitality, quality, and value.

Benefits

• Medical
• Vision
• Dental
• PTO
• Paid Maternity Leave
• Paid Parental Leave
• Life Insurance
• Disability
• Dependent Care FSA
• 401(k) matching
• Employee Assistance Program
• Wellness Incentives
• Company Discounts
• AT&T & Verizon Discount
Bonus Opportunities
• Accident Insurance
• Critical Illness Insurance
• Adoption Assistance

Available at HQ Locations Only

• On-Site Fitness Centers
• Dog-friendly Offices