Front End Associate

Heinen's, Inc.; Brecksville (OH); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

401k plan

Medical & Pharmacy coverage

Dental & Vision coverage

Paid Time Off

Life insurance

Job summary

Heinen’s, Inc. is seeking a dedicated Retail Professional to support store operations and deliver excellent customer service. You will operate checkout systems, assist customers, and uphold the brand standards across departments in a fast-paced retail environment.

The role requires strong communication, reliability, and the ability to stand for extended periods. Weekend and evening availability is expected, with opportunities for growth and professional development within a family-owned company.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work independently and meet daily goals.
• Strong customer-service orientation and teamwork.
• Comfort with handling cash, scanners, and checkout procedures.
• Willingness to work varied shifts, including weekends and evenings.

Responsibilities

• Operate scanners, scales, cash registers and other electronics.
• Process payments accurately and verify prices/quantities.
• Follow store procedures for coupons, gift cards, and alcohol purchases.
• Adhere to packing standards and maintain product knowledge.
• Share knowledge about store operations with team members.
• Prioritize daily tasks based on business needs.
• Attend required corporate meetings and training classes.
• Comply with safety standards for self and customers.
• Perform other duties as assigned.

Skills

Communication

Urgency

Independent work

Customer focus

Stamina

Job description

*Opportunity for promotion*

Company Overview:

Established in 1929, Heinen’sis a leading, family-owned grocery retailer known for its premium-quality products and outstanding customer service. Now in its fourth generation of family leadership, Heinen’s operates 23 locations – 18 in the Cleveland, Ohio area and 5 in the Chicago, Illinois market – supported by two distribution warehouses, a food production facility, and a corporate office located in Warrensville Heights, Ohio.

Our culture is rooted in an associate-first philosophy, placing a strong emphasis on the well-being, development, and quality of life of every team member. We offer competitive compensation, professional development and leadership training programs, paid time off, and flexible scheduling designed to promote a healthy work-life balance.

Retail Professional – Heinen’s Diamond Difference Standards:

As an associate of Heinen’s there are key components to learn, implement and master. Each of these are integral to the Heinen’s Brand and to your success. These are simple behaviors that help distinguish us as the premier supermarket in Northeast Ohio and Chicago.

Professional Appearance - Ensure you present yourself, your team, your products and your department in support of our Brand.

Acknowledge - Acknowledge customers with a smile and eye contact.

Evaluate - Develop the habit of evaluating store conditions on a continuous basis using our 5-Step QCSSS (Quality, Cleanliness, Stock Levels, Signage, and Serviceable) for excellence.

Thank - Thank each other for a job well done to reinforce positive behaviors and attitudes to support your team.

Engage - Engage customers when appropriate.

Responsibilities:

• Operate scanners, scales, cash registers and other electronics.
• Accept payments, ensuring all prices and quantities are accurate.
• Follow all store procedures regarding coupons, gift cards or the purchase of specific items, such as alcohol.
• Follow company standards for proper packing.
• Acquire and share knowledge of the store.
• Prioritize daily work based on varying business needs.
• Attend required corporate meetings and training classes.
• Comply with all personal and food safety company standards.
• Performs other duties as assigned.

Qualifications:

• Possess excellent written and verbal communication skills.
• Possess a sense of urgency and the ability to work independently to achieve daily tasks.
• Comply with all company policies and standards.
• Possess the ability to work with minimal supervision.
• Be production driven with the ability to work continuously on repetitive tasks, while standing.
• Possess the ability to frequent lift and/or move up to 50 lbs.
• Be able to work in various weather conditions.
• Must be willing to work the number of hours required to meet company objectives, with the understanding that occasionally business needs will require additional time.
• Must be willing to work the non-traditional five-day work schedule, including Saturday, Sunday and evenings.

Illinois Benefits Information

1. Retirement Plan
   • Company-sponsored 401k plan for eligible full-time and part-time associates. 5% company match.
2. Healthcare Benefits
   • Medical and Pharmacy coverage for full-time associates.
   • Flexible Spending and Health Savings Account options, as well as Commuter Benefit options.
   • Company-provided Dental and Vision coverage for full-time and part-time associates.
3. Paid Time Off
   • Paid Time Off, including paid sick time.
4. Insurance
   • Company-paid life, short and long-term disability insurance.
5. Work-Life Balance
   • Flexible schedules.
   • Biweekly scheduling for better work predictability.
   • Closed on 7 major holidays.
6. Growth and Development
   • Daily professional development and growth opportunities, including leadership development for all associates.
7. Wellbeing
   • Company-provided associate assistance program.
   • Family, Parental and Personal Leave options.
8. Discounts
   • 20% discount on Heinen's products.

Heinen’s, Inc. provides equal employment opportunity to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, veteran status, or any other characteristic protected by federal, state or local law.

Applicants need weekend and evening availability.