Front-End Administrative Associate — Patient Scheduling & Support

UNC Health Care; Timberlyne (NC); On-site; USD 25,000 - 36,000; Full time

Job summary

UNC Health Care in Chapel Hill, NC is seeking an Administrative Associate for FP Front End Operations. This full-time role handles front-end administrative duties, patient check-in/out, scheduling, insurance verification, and PHI handling within HIPAA guidelines.

The position requires a high school diploma or GED and at least one year of clerical experience; strong Microsoft Office and scheduling system skills are essential. Onsite work with a 40-hour week and day schedule is expected.

Qualifications

• High school diploma or GED required; higher-level degree may satisfy this requirement.
• One year of clerical or administrative experience.
• Protect, store, and dispose of PHI; HIPAA compliance.
• Proficient in Microsoft Office; scheduling system experience.

Responsibilities

• Interact with patients, visitors, and staff while complying with UNC Health policies and HIPAA guidelines; respond to inquiries in person, by phone, or electronically.
• Schedule and reschedule appointments; check in/check out; collect copayments and balances; balance cash drawer and reconcile discrepancies.
• Verify demographic and insurance information; run insurance eligibility; scan cards/ids; obtain required patient signatures; contact insurers to verify eligibility if needed.
• Perform complex scheduling of patient appointments; coordinate linked appointments and time parameters as needed.
• Handle calls and messages; respond to emails; attend meetings; manage multiple work queues.
• May train others; coordinate special projects; schedule interpreters or patient transport; perform other administrative duties as assigned.

Skills

Customer Focus

Technical expertise

MS Office

Scheduling system

Coachability

Accountability

Conflict Resolution

Education

High school diploma or GED

Job description

UNC Health Care in Chapel Hill, NC is seeking an Administrative Associate for FP Front End Operations. This full-time role handles front-end administrative duties, patient check-in/out, scheduling, insurance verification, and PHI handling within HIPAA guidelines.

The position requires a high school diploma or GED and at least one year of clerical experience; strong Microsoft Office and scheduling system skills are essential. Onsite work with a 40-hour week and day schedule is expected.