Front Desk Team Member - Legacy Trails

goldsgymexternal; San Antonio (TX); On-site; USD 24,000 - 32,000; Full time

Job summary

Gold's Gym seeks a Front Desk Team Member to warmly greet members, guests, and staff, directing them on entry and handling inquiries with a friendly, professional approach.

The role includes check-in processing, handling phone questions, processing sales, and aiding with memberships while maintaining a welcoming atmosphere for a memorable guest experience.

Qualifications

• High school diploma or equivalent.
• Excellent customer service skills required.
• Organized, structured, and friendly with a passion for fitness.
• Good verbal and written communication.
• Proficient use of POS and CRM systems or similar software.

Responsibilities

• Greet members and guests warmly and direct them upon entry.
• Check in members using proper procedures.
• Respond to member inquiries and requests professionally.
• Answer calls on the front desk phone and take messages for management.
• Process retail and concession sales.
• Assist with membership sign-ups and barcode setup.
• Maintain front desk area and wear proper uniform with nametag.
• Log maintenance and report safety concerns as they arise.
• Support in class check-in via app and assist as needed.

Skills

Excellent customer service

Communication skills

Multi-tasking

POS & CRM familiarity

Lift 50 lbs

Education

High school diploma or equivalent

Tools

POS systems

CRM systems

Job description

The Front Desk Team Member will warmly greet and direct members, guests, and staff as they enter the gym and provide control of the front door location. This position will aid with member requests, inquiries about gym operations and policies, as well as perform various administrative duties as directed by the Gym General Manager. As the initial point of contact to our club, the Front Desk is responsible for creating a welcoming atmosphere and a memorable guest experience.

• Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym.
• Provide security and control to the front door and retail area of the facility.
• Personally check each member into the gym using the proper check-in procedures.
• Monitor check-ins to identify delinquent accounts and notify Gym Management.
• Register all guests into the gym using proper registration procedures.
• Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner.
• Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries
• Respond immediately to member requests, inquiries, and concerns.
• Maintain neat appearance and wear proper uniform attire with nametag while on duty.
• Distribute keys, towels and other materials as needed.
• Process retail and concession sales.
• Help maintain a fully stocked cooler and retail inventory.
• Attend all staff meetings as directed.
• Clean and maintain the front desk area according to company standards.
• Log all maintenance concerns that are reported.
• Follow and report any safety concerns.
• Notify management of any gym or member incidents that require incident reports.
• Work when scheduled and adhere to company attendance policies.
• Perform other reasonable work assignments as directed by the Gym General Manager and/or Member Experience Manager to include but not limited to light cleaning and picking up of weights during gym walk throughs.
• Assist in membership sales (kiosk or computer) and signing up members.
• Assign all new members with barcodes, taking member photos, and scheduling complimentary personal training sessions.
• Handle member account changes (form of payment, freeze forms, cancellation forms, manual agreements).
• Assist with receiving orders and checking in retail and concession products.
• Assist members with registering and checking in for classes via app.
• Other duties as assigned.

• High school diploma or equivalent.
• Excellent customer service skills are required.
• Organized, structured, and friendly coupled with a passion for fitness.
• Requires good communication skills, both verbal and written.
• Understanding of basic cash processing procedures.
• Ability to proficiently use POS and CRM systems or any other computer programs required to meet the business needs of the club.
• Ability to multi-task.
• Must be able to work a flexible work schedule to include holidays and weekends.
• Must be able to bend, squat, and lift upwards of 50lbs repeatedly and stand for extended periods of time.
• Comply with all Gold's Gym policies and procedures.