Front Desk Supv

TPG Hotels and Resorts; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Health Insurance

401(k) Retirement Plan with Company 2%

Paid Time Off

Employee Assistance Program

Hotel discounts

Job summary

TPG Hotels and Resorts is seeking a Front Office Supervisor to ensure outstanding guest service and oversee the front desk team. You will supervise check-in/out processes, respond to guest inquiries, and resolve issues to maintain high service standards.

The role emphasizes staff training, collaboration with other departments, and maintaining privacy and security protocols while supporting a positive work environment. Flexibility to cover evenings, weekends, and holidays is required.

Qualifications

• Minimum high school diploma; hospitality degree preferred.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Knowledge of hotel management software and reservation systems.

Responsibilities

• Greet and assist guests with check-in and check-out procedures.
• Handle guest complaints and concerns for prompt resolution.
• Coordinate with other hotel departments to fulfill guest requests.
• Train and supervise front desk agents and front office staff; maintain dress and grooming standards.
• Address disciplinary issues as needed.
• Assist in onboarding and training of new employees.

Skills

Staff supervision

Customer service

Communication skills

Hotel software

Problem solving

Education

High school diploma

Hospitality degree preferred

Tools

PMS software

Reservation systems

Job description

Job Overview

As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may arise during their stay. You will also play a key role in training and mentoring front office staff to maintain high service standards.

Job Overview

As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may arise during their stay. You will also play a key role in training and mentoring front office staff to maintain high service standards.

What You'll Be Doing

• Guest Services:
• Greet and welcome guests in a friendly and professional manner.
• Assist guests with check-in and check-out procedures.
• Handle guest complaints and concerns, ensuring prompt resolution.
• - Coordinate with other hotel departments to fulfill guest requests and special arrangements.
• Staff Supervision:
• Train and supervise front desk agents and other front office staff in partnership with Front Office Manager
• Ensure staff adheres to dress code and grooming standards.
• Address disciplinary issues as needed.
• Problem Resolution:
• Handle difficult or complex guest situations and escalates as necessary.
• Ensure guest privacy and security protocols are followed.
• Assist in Implementation of effective strategies to minimize guest complaints.
• Training and Development:
• Provide ongoing training to front office staff on guest service standards and procedures.
• Foster a positive and collaborative work environment.
• Assist in the onboarding and training of new employees.

What You Bring

• High school diploma or equivalent (a bachelor's degree in hospitality management or a related field is preferred).
• Previous experience in a front desk or guest service role, with at least 1-2 years of supervisory experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Knowledge of hotel management software and reservation systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Flexible Spending Accounts
• 401(k) Retirement Plan with Company Match
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED