Front Desk Supervisor – Mental Health Clinic

Elite DNA Behavioral Health; Delray Beach (FL); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Full benefits package

Annual PTO 15 days

Birthday paid day

Employee Assistance Program

Job summary

Elite DNA Behavioral Health is hiring a full-time Front Desk Receptionist for our Jacksonville office. The role focuses on greeting patients, scheduling, registration, and billing support to ensure smooth daily operations.

The ideal candidate is friendly, detail-oriented, and able to work in a fast-paced setting with strong MS Office skills and basic medical terminology familiarity. Bilingual Spanish is preferred.

Qualifications

• High school diploma or GED required or equivalent.

Responsibilities

• Welcome patients and explain services, payment categories, and billing procedures.
• Schedule appointments and direct walk-ins per policies.
• Answer incoming calls and route to appropriate staff.
• Register patients and collect required documentation.
• Generate documents and ensure completion.
• Verify insurance coverage and compute charges.
• Collect deposits or co-pays prior to visits.
• Inform patients of balances and issue receipts.
• Coordinate with providers/medical assistants to maintain smooth flow.
• Call patients to remind appointments and follow up no-shows.
• Communicate patient issues to clinic manager.
• Maintain computer skills and MS Office proficiency.
• Understand community organizations.
• Bilingual in Spanish preferred.

Skills

Welcoming patients

Appointment scheduling

Phone etiquette

Billing procedures

Multitasking

Team collaboration

Bilingual Spanish

Education

High school diploma or GED

Vocational training

1 year medical office experience

Tools

MS Office

Registration software

Job description

Elite DNA Behavioral Health is hiring a full-time Front Desk Receptionist for our Jacksonville office. The role focuses on greeting patients, scheduling, registration, and billing support to ensure smooth daily operations.

The ideal candidate is friendly, detail-oriented, and able to work in a fast-paced setting with strong MS Office skills and basic medical terminology familiarity. Bilingual Spanish is preferred.