Front Desk Supervisor - InterContinental Indianapolis

IC - Indianapolis (INDMK); Indianapolis (IN); On-site; USD 24,000 - 34,000; Full time

Benefits offered by this job

Uniform provided

Room discounts

Training programs

Healthcare benefits

Job summary

InterContinental Indianapolis, part of IHG Hotels & Resorts, seeks a Front Office Supervisor to lead the Front Office team and uphold our luxury guest service standards.

You will oversee daily operations, mentor staff, train on brand standards and POS systems, handle check-ins/outs, credit control and safety, ensuring top productivity and guest satisfaction.

Qualifications

• High school education, GED, or equivalent experience.
• Bachelor’s degree preferred.

Responsibilities

• Supervise the operations of Front Office.
• Maintain the highest productivity, employee morale, and front office standards as possible.
• Assist Front Office Manager in training of employees including but not limited to front office operations, brand standards, hotel policies and procedures and all POS systems.
• Maintain and follow all operating and quality standards established for Front Office.
• Maintain and follow procedures for credit control and handling of financial transactions.
• Follow all Occupational Health and Safety regulations.
• Check guests in and out of the hotel according to hotel and/or brand standards.

Skills

Front Office

Guest Services

Team leadership

Training

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

Front Office Supervisor

About IHG and the InterContinental Indianapolis

The InterContinental Indianapolis, brings urban luxury and timeless style to Monument Circle. The landmarked Illinois Building has been restored to feature 170 Modern Guestrooms, 17 Luxurious Suites, Lobby Lounge and a stunning Rooftop Bar with iconic views of Monument Circle.

Explore our very own InterContinental® Hotels & Resorts – a truly international brand. Discover a modern, globally focused culture where world travelers feel at home. Live the InterContinental life. You’ll find us in beautifully restored buildings and many exciting new developments. With 60 properties in the pipeline, our extraordinary world is set to expand.

At IHG we promise to give colleagues…

• Room to Belong: Enable
• Room to Grow: Enrich
• Room to Make a Difference: Empower

The InterContinental creates exceptional experiences through our Brand Values by being:

• Thoughtful
• Cultured
• Remarkable

We cultivate an engaging environment for our colleagues and guests by enlivening our IHG Core Values:

• Do the right thing
• Show we care
• Aim higher
• Celebrate difference
• Work better together

About this position

This position is responsible for ensuring that consistent high quality customer service is delivered by the Front Office Team.

A little taste of your day-to-day

• Supervise the operations of Front Office
• Maintain the highest productivity, employee morale, and front office standards as possible.
• Assist Front Office Manager/Assistant Manager in training of employees including but not limited to front office operations, brand standards, hotel policies and procedures and all POS systems.
• Maintain and follow all operating and quality standards established for Front Office.
• Maintain and follow procedures for credit control and handling of financial transactions.
• Follow all Occupational Health and Safety regulations.
• Check guests in and out of the hotel according to hotel and/or brand standards.

What we need from you

• High school education, GED, or equivalent experience required. A bachelor’s degree is highly preferred.
• Minimum 2 years of experience working within Guest Services/Front Office required in a luxury high-volume hotel, conference center or resort with at least one of those in a supervisory role.

What you can expect from us

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our well-being framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

The hourly pay rate for this role is $21.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401k, and many other benefits to eligible employees.