Front Desk Supervisor

Gabriel Group; Charlotte (NC); On-site; USD 25,000 - 26,000; Part time

Benefits offered by this job

Medical, Dental, and Vision insurance

401(k) with company match

Employee Assistance Program (EAP)

Hotel and travel discounts

Career advancement opportunities

Job summary

Midas Hospitality is seeking a Front Desk Supervisor to lead and develop the Front Office team at our Charlotte property. You will balance hands-on guest service with operational oversight to ensure smooth arrivals, stays, and departures.

The ideal candidate brings hospitality experience, strong communication, and a proven ability to lead a team in a fast-paced environment. This part-time role requires flexibility across mornings, evenings, weekends, and holidays.

Qualifications

• Experience in hotel Front Desk or guest services.
• Strong leadership and coaching ability.
• Excellent communication and conflict-resolution skills.

Responsibilities

• Lead daily Front Desk operations during assigned shifts.
• Train, coach, and support Front Desk staff on procedures and service standards.
• Assist onboarding of new associates and provide performance feedback.
• Greet guests and handle check-in/check-out efficiently.
• Support reservations, room assignments, and rate accuracy.
• Handle escalated guest concerns with professionalism.
• Monitor cash handling, card transactions, and deposits.
• Doorman reports, front office logs, and shift documentation.
• Coordinate with Housekeeping, Engineering, Sales, and leadership for smooth operations.
• Assist with scheduling, coverage, and operational planning.

Skills

Leadership

Guest service

Communication

Training

Cash handling

Scheduling

Tools

PMS

Job description

• Location 2350 West Tyvola Road,Charlotte, NC, 28217,United States
• Base Pay $18.00 - $19.50 / Hour
• Employee Type PT

Front Desk Supervisor – Hotel Guest Services & Operations

Start Your Journey with Midas Hospitality:

Midas Hospitality is seeking an experienced, guest-focused, and motivated Front Desk Supervisor to support our Front Office team. This leadership role is responsible for overseeing Front Desk operations during assigned shifts, providing guidance and coaching to Front Desk associates, and ensuring every guest receives an exceptional arrival, stay, and departure experience.

The ideal candidate is a strong communicator who leads by example, enjoys developing team members, and thrives in a fast-paced hospitality environment.

What You Will Be Doing:

As a Front Desk Supervisor, you will serve as a leader within the Front Office department, balancing hands-on guest service with operational oversight.

Responsibilities include:

• Lead daily Front Desk operations during assigned shifts while maintaining high standards of guest service and professionalism.
• Train, coach, and support Front Desk associates on hotel procedures, guest interactions, brand standards, and service expectations.
• Assist with onboarding new associates and provide ongoing performance feedback and development.
• Welcome guests and complete efficient check-in and check-out procedures when needed.
• Support reservation management, room assignments, rate accuracy, and guest requests.
• Handle escalated guest concerns, service recovery situations, and special requests with professionalism and urgency.
• Monitor Front Desk cash handling procedures, credit card transactions, deposits, and financial accuracy.
• Ensure compliance with hotel policies, safety procedures, and brand operating standards.
• Maintain knowledge of room inventory, hotel services, local attractions, and promotions.
• Assist with upselling opportunities, loyalty program enrollment, and revenue-generating initiatives.
• Communicate effectively with Housekeeping, Engineering, Sales, and hotel leadership to ensure seamless daily operations.
• Complete shift reports, logs, audits, and other Front Office documentation accurately.
• Support scheduling, shift coverage, and operational planning as directed by Front Office leadership.
• Monitor the cleanliness, organization, and professional appearance of the Front Desk and lobby areas.
• Assist with emergency situations and follow established safety and security procedures.
• Perform additional responsibilities and special projects assigned by hotel leadership.

What You Bring:

• Previous hotel Front Desk, Guest Services, or hospitality experience required.
• Previous leadership, supervisory, or training experience preferred.
• Strong understanding of Front Office operations, guest service standards, and hotel procedures.
• Experience with hotel Property Management Systems (PMS), reservations, and basic computer applications preferred.
• Strong customer service, communication, and conflict-resolution skills.
• Ability to lead, motivate associates, and create a positive team environment.
• Strong organizational skills with the ability to prioritize multiple responsibilities.
• Experience in handling cash, credit card transactions, and financial procedures preferred.
• Ability to work a flexible schedule including mornings, evenings, weekends, holidays, and varying shifts.

Physical Requirements:

This position requires frequent standing, walking, reaching, bending, and repetitive use of hands throughout the workday. Candidates should be able to lift and move up to 25 pounds with or without reasonable accommodation. Work is primarily performed indoors in a hotel environment and may involve moderate noise levels and continuous interaction with guests and associates.

What We Offer:

At Midas Hospitality, we believe in investing in our associates and providing opportunities for growth and success. Eligible associates may receive:

• Growth and development opportunities and access to learning resources.
• Medical, Dental, and Vision insurance options.
• 401(k) with company match.
• Employee Assistance Program (EAP).
• Hotel and travel discounts.
• Employee recognition programs and career advancement opportunities.

Founded in 2006, Midas Hospitality is a leading hotel development, construction, management, and investment firm with over 1,000 associates and a portfolio of more than 40 hotels across 14 states. Through partnerships with Marriott, Hilton, and IHG, we are committed to delivering exceptional guest experiences while fostering a people-first culture centered on growth, teamwork, and opportunity.

At Midas Hospitality, our associates are the heart of our success. We provide an environment where individuals can grow their careers, make meaningful contributions, and be recognized for their achievements.

Midas Hospitality is proud to be an Equal Opportunity Employer and maintains a drug-free workplace.