Front Desk Supervisor - Guest Experience Leader

Caesars Entertainment; Nevada; On-site; USD 50,000 - 70,000; Full time

Job summary

Caesars Entertainment seeks a Front Desk leader for Harrah’s and Caesars Republic Lake Tahoe. This dynamic role emphasizes superior guest service and team development, overseeing daily front desk operations and ensuring exceptional guest experiences. Candidates should ideally have 2-3 years in hotel services and a college degree, exhibiting strong leadership and communication skills. Join a vibrant team fostering excellence in hospitality.

Qualifications

• 2 to 3 years in a Front Services position in a Hotel Services area.
• Literate and fluent in English.
• Ability to handle multiple tasks simultaneously.
• Strong organizational and administrative skills.
• Acts as a role model to Team Members.

Responsibilities

• Build and maintain customer relations and mentor team members.
• Hire, train, and supervise staff while promoting skill development.
• Direct day-to-day operations to ensure service standards.
• Handle guest inquiries and complaints courteously.
• Administer hotel policies and ensure adherence.

Skills

Leadership skills

Strong communication skills

Organizational skills

Customer service skills

Education

College Degree in Hotel or Institutional Management

Tools

Computer skills

Job description

Caesars Entertainment seeks a Front Desk leader for Harrah’s and Caesars Republic Lake Tahoe. This dynamic role emphasizes superior guest service and team development, overseeing daily front desk operations and ensuring exceptional guest experiences. Candidates should ideally have 2-3 years in hotel services and a college degree, exhibiting strong leadership and communication skills. Join a vibrant team fostering excellence in hospitality.