Front Desk Supervisor | Flexible Schedule & Guest WOW

Pyramid Global Hospitality; Litchfield Park (AZ); On-site; USD 42,000 - 52,000; Full time

Job summary

The Wigwam, a Four Diamond property in Litchfield Park, AZ, part of Pyramid Global Hospitality, is seeking a Front Desk Supervisor to lead guest services and ensure an exceptional arrival experience.

You will check guests in, address requests, resolve issues to WOW guests, coach the front desk team, and coordinate with Maintenance and Housekeeping to deliver smooth operations across shifts.

Qualifications

• High school diploma or equivalent required.
• Hotel/resort front desk experience preferred.
• Strong interpersonal and guest-service skills.

Responsibilities

• Check guests in and out with accuracy and courtesy.
• Respond to guest requests and resolve issues to WOW guests.
• Supervise daily shift processes and ensure SOP adherence.
• Train and coach front desk agents to deliver quality service.
• Coordinate with Maintenance and Housekeeping for smooth operations.
• Maintain the Sundries shop and assist with inventory.

Skills

Customer service

Team leadership

Communication skills

Computer skills

Education

High school diploma or equivalent

Job description

The Wigwam, a Four Diamond property in Litchfield Park, AZ, part of Pyramid Global Hospitality, is seeking a Front Desk Supervisor to lead guest services and ensure an exceptional arrival experience.

You will check guests in, address requests, resolve issues to WOW guests, coach the front desk team, and coordinate with Maintenance and Housekeeping to deliver smooth operations across shifts.