Front Desk Supervisor - Embassy Suites Charleston Harbor Mt. Pleasant

Hilton Charleston; Mount Pleasant (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

Join a leading hospitality company as a Front Desk Supervisor at Embassy Suites Charleston Harbor Mt. Pleasant. You will oversee front desk operations, ensuring exceptional guest service and effective team management. This role requires strong leadership and customer focus, making it essential for maintaining high service standards. If you are passionate about hospitality and have the skills to lead a team, this position offers a great opportunity for career growth in a supportive environment.

Qualifications

• Passion for delivering exceptional guest experiences.
• Ability to lead and collaborate effectively.
• Strong problem-solving skills.

Responsibilities

• Supervise front desk operations and staff.
• Ensure high-quality guest service.
• Handle customer complaints and resolve issues.

Skills

Hospitality

Leadership

Customer Focus

Adaptability

Job description

Front Desk Supervisor - Embassy Suites Charleston Harbor Mt. Pleasant

Join to apply for the Front Desk Supervisor - Embassy Suites Charleston Harbor Mt. Pleasant role at Embassy Suites by Hilton Charleston Harbor Mt. Pleasant.

Overview

Oversees front desk operations, providing guest service, guidance, and leadership to ensure consistent customer service. Assigns and instructs team members, monitors lobby traffic to adjust staffing, resolves customer complaints, and trains, supervises, and evaluates staff.

Responsibilities

• Supervise front desk operations and staff.
• Ensure high-quality guest service.
• Handle customer complaints and resolve issues.
• Train, schedule, and evaluate team members.

What We're Looking For

Since 1919, Hilton has been a leader in hospitality, emphasizing innovation, quality, and success. We value:

• Hospitality: Passion for delivering exceptional guest experiences.
• Integrity: Doing the right thing always.
• Leadership: Leading in industry and community.
• Teamwork: Collaborating effectively.
• Ownership: Taking responsibility for actions.
• Now: Operating with urgency and discipline.

Additionally, we seek attributes like quality, productivity, dependability, customer focus, and adaptability.

Working at Hilton

Hilton offers luxury to mid-priced accommodations worldwide, dedicated to providing exceptional guest experiences. Our vision is "to fill the earth with the light and warmth of hospitality," driven by our Team Members at the core of our success.

Details

• Location: Embassy Suites Charleston Harbor Mt. Pleasant
• Schedule: Full-time
• Brand: Embassy Suites by Hilton

Job Category

• Guest Services, Operations, and Front Office

Additional Info

• Seniority Level: Mid-Senior level
• Employment Type: Full-time
• Industry: Hospitality