Front Desk Supervisor - Embassy Suites Charleston Harbor Mt. Pleasant

Hilton Worldwide, Inc.; Mount Pleasant (TX); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading hospitality company, Hilton Worldwide, Inc. is seeking a Front Desk Supervisor at the Embassy Suites Charleston Harbor in Mt. Pleasant. The role involves supervising staff, ensuring excellent guest service, and handling customer complaints. Join a team focused on hospitality, integrity, and exceptional guest experiences.

Qualifications

• Previous supervisory experience in hospitality preferred.
• Strong leadership and customer service skills.
• Ability to train and evaluate staff.

Responsibilities

• Supervising front desk activities and staff.
• Ensuring high-quality guest service.
• Handling customer complaints and resolving issues.

Skills

Hospitality

Customer focus

Teamwork

Job description

Job Description - Front Desk Supervisor - Embassy Suites Charleston Harbor Mt. Pleasant (HOT0BPB5)

Position: Front Desk Supervisor

Location: Embassy Suites Charleston Harbor Mt. Pleasant, 100 Ferry Wharf Road, Mt. Pleasant, SC 29464

We are seeking a Front Desk Supervisor to oversee front desk operations, provide excellent guest service, and lead our team. Responsibilities include assigning tasks, monitoring lobby traffic for staffing, resolving customer complaints, and training staff.

What will I be doing?

• Supervising front desk activities and staff
• Ensuring high-quality guest service
• Handling customer complaints and resolving issues
• Training, scheduling, and evaluating staff

What are we looking for?

Hilton, founded in 1919, is a leader in the hospitality industry, committed to innovation, quality, and success. We value:

• Hospitality
• Integrity
• Leadership
• Teamwork
• Ownership
• Urgency and discipline

We also seek candidates demonstrating:

• Quality
• Productivity
• Customer focus

What will it be like to work for Hilton?

Hilton is a global leader in hospitality, offering a range of accommodations worldwide. Our vision is "to fill the earth with the light and warmth of hospitality," and our team members are central to creating exceptional guest experiences every day.