Front Desk Supervisor - Embassy Suites by Hilton Santa Clara Silicon Valley

Hilton Worldwide, Inc.; San Jose (CA); On-site; Full time

Job summary

The Embassy Suites by Hilton Santa Clara Silicon Valley is seeking a Front Office Supervisor who will oversee the front desk operations, ensuring exceptional guest experiences. This full-time position requires at least one year of front desk experience, effective leadership skills, and a commitment to service excellence.

Benefits

Access to pay when you need it through DailyPay

Medical Insurance Coverage for you and your family

Best-in-Class Paid Time Off (PTO)

Go Hilton travel program: 100 nights of discounted travel

401K plan with company match

Career growth and development

Qualifications

• Minimum one year of front desk experience.
• Schedule flexibility required.

Responsibilities

• Oversees front desk operations.
• Provides guest service and guidance.
• Resolves customer complaints.

Skills

Customer Focus

Leadership

Adaptability

Tools

OnQ

Job description

The Embassy Suites by Hilton Santa Clara Silicon Valley is looking for a Front Office Supervisor to join the team.

Our Silicon Valley suites with 258 suites are less than two miles from Levi's Stadium. The property is just off the Bayshore Freeway, 10 minutes from the Santa Clara Convention Center and California’s Great America. Palo Alto and downtown San Jose are a 15-minute drive away.

• Classification:Full-Time.
• Shifts:Full flexibility to include mornings, evenings, weekends and holidays.
• The hourly wage:$25

The ideal candidate will possess:

• Minimum one year of front desk experience
• OnQ experience
• Schedule flexibility

What will I be doing?

As a Front Desk Supervisor, you will be responsible for performing the following tasks to the highest standards:

• Oversees front desk operations.
• Provides guest service, guidance and leadership to ensure consistent customer service is provided.
• Assigns and instructs team members in details of work.
• Monitors lobby traffic to make staffing adjustments accordingly.
• Resolves customer complaints.
• Trains, supervises, schedules and assists in evaluating staff.

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!

The Benefits– Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

*Available benefits may vary depending upon property-specific terms and conditions of employment.