Front Desk Supervisor - Courtyard Fort Worth Alliance

Clear Destination Inc.; Fort Worth (TX); On-site; USD 18,000 - 25,000; Full time

Job summary

Courtyard Fort Worth Alliance Airport is seeking a Front Desk Agent to welcome guests, handle check-ins/checkouts, and provide accurate information and assistance throughout their stay. You will assist with reservations, payments, and room assignments while coordinating with Housekeeping for room readiness.

Strong communication and hospitality mindset are essential for delivering a seamless guest experience.

Qualifications

• High school diploma or equivalent preferred.
• Previous customer service, Front Desk, or hospitality experience preferred.
• Strong verbal and written communication skills.
• Ability to provide professional, friendly, and attentive guest service.
• Basic computer skills and the ability to learn hotel reservation and property-management systems.

Responsibilities

• Complete check-ins, checkouts, room assignments, and payment transactions accurately.
• Assist guests with questions, requests, directions, local recommendations, and hotel information.
• Answer telephone calls and respond to guest inquiries professionally and promptly.
• Monitor reservations, room availability, special requests, and guest accounts.
• Coordinate with Housekeeping to communicate room status and readiness needs.
• Respond thoughtfully to guest concerns and identify solutions to restore confidence.

Skills

Customer service

Communication

Teamwork

Multitasking

Hospitality

Education

High school diploma or equivalent

Tools

PMS (hotel software)

Job description

Courtyard Fort Worth Alliance Airport is hiring for a Front Desk Agent.

You should join our team if you believe...

• That every great hotel experience begins with a warm and genuine welcome.
• That the Front Desk is more than a place to check in—it is where guests find reassurance, assistance, and a friendly face.
• That thoughtful service can turn an ordinary stay into an unmatched experience.
• That details matter, from accurate reservations and room assignments to remembering a guest’s special request.
• That clear communication between Front Office, Housekeeping, Maintenance, and leadership keeps the hotel running smoothly.
• That even the busiest shift can be managed with professionalism, patience, and a positive attitude.
• That every guest deserves to feel welcomed, valued, and cared for from arrival through departure.

You’re a great fit for this role if you love...

• Welcoming guests with warmth, confidence, and genuine hospitality.
• Creating smooth and friendly arrival and departure experiences.
• Completing check-ins, checkouts, room assignments, and payment transactions accurately.
• Assisting guests with questions, requests, directions, local recommendations, and hotel information.
• Answering telephone calls and responding to guest inquiries professionally and promptly.
• Monitoring reservations, room availability, special requests, and guest accounts.
• Partnering with Housekeeping to communicate room status, priority arrivals, special requests, and room-readiness needs.
• Responding thoughtfully to guest concerns and identifying solutions that help restore confidence in their experience.
• Supporting airline crews, business travelers, groups, and leisure guests with accuracy and attention to detail.
• Confirming transportation, wake-up calls, packages, and other guest arrangements when needed.
• Keeping the Front Desk, lobby, and guest-facing areas organized, welcoming, and ready for the day.
• Staying calm and adaptable when the lobby gets busy, the phone starts ringing, and several guests need assistance at once.
• Taking pride in the small interactions that can make a lasting impression.

We’re excited to have you join us because...

• You understand that the Front Desk sets the tone for the entire guest experience.
• You are friendly, approachable, and comfortable connecting with guests from different backgrounds.
• You can balance warmth and efficiency while maintaining accuracy and professionalism.
• You communicate clearly with guests, Curators, leaders, and other departments.
• You remain composed and solution-focused when addressing guest concerns or unexpected situations.
• You are comfortable learning hotel systems, processing payments, and handling confidential guest information responsibly.
• You understand the importance of accurately following special billing, group, and airline-crew instructions.
• You bring dependability, organization, and a service-first mindset to every shift.
• You believe hospitality means making people feel seen, welcomed, and cared for.

Education and Experience

• High school diploma or equivalent preferred.
• Previous customer service, Front Desk, or hospitality experience preferred.
• Hotel experience is a plus.
• Strong verbal and written communication skills.
• Ability to provide professional, friendly, and attentive guest service.
• Basic computer skills and the ability to learn hotel reservation and property-management systems.
• Ability to process payments and maintain accurate guest accounts.
• Strong organizational, problem-solving, and time-management skills.
• Ability to follow detailed billing, reservation, group, and airline-crew instructions.
• Ability to manage multiple priorities while maintaining attention to detail.
• Ability to work independently and as part of a team.
• Ability to work flexible hours, including mornings, evenings, overnight shifts, weekends, and holidays, based on business needs.
• Bilingual communication skills preferred, but not required.

Work Environment and Physical Requirements

• Ability to stand and walk for extended periods throughout the shift.
• Ability to use computers, telephones, payment-processing equipment, and other Front Desk technology.
• Ability to bend, reach, lift, carry, and move items such as guest packages, supplies, and Front Desk materials.
• Ability to lift or move up to 25 pounds as needed.
• Ability to work in a fast-paced, guest-facing hotel environment while maintaining professionalism and attention to detail.
• Ability to communicate effectively in person, by telephone, and through electronic systems.

Here’s the Core of Coury Hospitality:

We have a place for you on our team if your passion is to curate UNMATCHED MOMENTS.

What else do YOU need to know...

This job posting is intended to describe the general nature and level of work being performed by people assigned to this job. It is not intended to include all duties and responsibilities. The order in which duties and responsibilities are listed is not significant. We are an equal opportunity employer.