Front Desk Supervisor (2nd Shift)

Crowne Plaza Louisville Airport Expo Ctr; Louisville (KY); On-site; USD 25,000 - 33,000; Full time

Job summary

A well-known hotel in Louisville is looking for a Front Office Supervisor to oversee daily operations of the front office staff while ensuring guest satisfaction. This role requires at least 5 years of experience in the hospitality industry and strong communication and leadership skills. The ideal candidate should be familiar with property management systems like OPERA, and possess excellent organizational skills. This is a critical role in maintaining service standards and enhancing guest experiences.

Qualifications

• 5 or more years of experience in hospitality.
• Familiar with basic math and cash handling procedures.
• Knowledge of the greater Louisville Area.
• Must have knowledge of Word, Excel, and Outlook.
• Knowledge of hotel Property Management System including OPERA or similar system.

Responsibilities

• Supervise front office staff to ensure service standards.
• Make daily reservation counts for room selling.
• Register all incoming guests efficiently.
• Handle guest complaints and relay them to management.
• Coordinate front office activities and train personnel.
• Develop a thorough knowledge of room types, location, literature, furnishings and other amenities.
• Handle complaints courteously and relay them to management for action.
• Plan, schedule, organize, coordinate and administer front office activities.
• Perform responsibilities of front office agent.
• Supervise and train front office personnel.
• All other duties as required.

Skills

Excellent written and verbal communication

Strong organizational skills

Strong attention to detail

Strong computer systems skills

Strong leadership skills

Interpersonal skills

Customer service skills

Time management abilities

Education

HS Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

OPERA Property Management System

Job description

The Front Office Supervisor is responsible for supervising front office staff on a daily basis to ensure consistency in Crowne Plaza standards and guest satisfaction.

Responsibilities

• Support the Crowne Plaza hallmark and service standards.
• Make a daily reservation count of arrivals and departures to aid in the selling of rooms.
• Use suggestive selling techniques to upgrade room types and promote other services of the hotel.
• Register all incoming guest in a friendly and efficient manner.
• Stay up to date on room rates, packages, discounts and how to handle each.
• Develop a thorough knowledge of room types, location, literature, furnishings and other amenities that are included.
• Handle complaints courteously and relay them to your manager for appropriate action.
• Plan, schedule, organize, coordinate and administer front office activities.
• Perform responsibilities of front office agent.
• Supervise and train front office personnel.
• All other duties as required.
  
  

Competencies

• Excellent written and verbal communication.
• Strong organizational skills.
• Strong attention to detail.
• Strong computer systems skills.
• Strong leadership skills
• Exhibit strong interpersonal skills.
• Exhibit excellent customer service skills.
• Demonstrate time management abilities.
• Detail and multi-task oriented.
  
  

Education & Experience

• HS Diploma or equivalent required.
• Generally 5 or more years of experience in hospitality.
• Familiar with basic math and cash handling procedures
• Possess computer skills in Word, Excel, and Outlook.
• Must have knowledge of hotel Property Management System including OPERA or similar system
• Positive and professional attitude at all times.
• Knowledge of the greater Louisville Area
• Ability to work with all levels of management.
• Ability to meet deadlines in fast paced environment
  
  

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice