Front Desk Agent

crestline-external; Louisville (KY); On-site; USD 16,531 - 22,041; Part time

Job summary

Courtyard Louisville Downtown is seeking a part-time Front Desk Agent to create a welcoming guest experience. You will check guests in and out, answer phones, and handle special requests in line with hotel policies.

The role requires organization, customer focus, and a team-oriented mindset. Responsibilities include managing reservations, processing payments, and maintaining knowledge of hotel services, hours, and promotions.

Qualifications

• High School/GED required.
• Minimum 1 year front desk experience in a hotel.
• Basic computer skills required.

Responsibilities

• Assist guests with check-in and check-out, ensuring a smooth process.
• Answer all phone calls and route to appropriate departments.
• Handle guest requests and information with a friendly, professional demeanor.
• Maintain knowledge of hotel features, services, rates, promotions and daily operations.
• Process payments and manage guest accounts as required.

Education

1 year hotel front desk experience

Basic computer skills

High School Diploma or GED

Job description

Your next opportunity to shine in hospitality is here at Courtyard Louisville Downtown.

As a Part-Time Front Desk Agent, you will play a key role in creating a smooth, welcoming, and memorable experience for every guest who walks through our doors.

If you’re organized, customer-focused, and ready to grow with a dynamic team, we’d love to meet you.

Overview:

The Front Desk Agent is responsible for assisting guests with check-in and check-out, answers and processes all phone calls received, plus handles all special requests for services or information, in accordance with standard policies and procedures.

Potential Career Paths:

Front Desk Supervisor – Front Desk Manager – Front Office Manager - Operations Manager-Assistant General Manager – General Manager –Area Vice President of Operations

Key Duties & Responsibilities:

• Resolve guest complaints, ensuring guest satisfaction.
• Anticipate guests needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Resolve guest complaints, ensuring guest satisfaction.
• Maintain complete knowledge at all times of: a) all hotel features/services, hours of operation. b) all room rates, special packages and promotions. c) daily house count and expected arrivals/departures. d) scheduled daily group activities.
• Obtain assigned bank and ensure accuracy of contracted monies.
• Keep bank secure at all times.
• Answer department telephone within 3 rings, using correct greeting and telephone etiquette.
• Process all guest check-ins.
• Verify registration card information with the guest.
• Obtain back-up information for guest credit/payment method and input into system; collect cash when designated.
• Direct Bell Person to escort guest and transport their luggage to the room.
• Handle overbooked or walked in guests.
• Accept and record wake-up call requests.
• Monitor, send and distribute guest faxes.
• Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).
• Resolve discrepancies on the room status report with Housekeeping.
• Match the bucket check to in-house guest ledger report; report discrepancies to Manager.
• Process all check-outs.
• Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges.

Education and Experience:

• High School Graduate or General Education Degree (GED).
• Oneyear previous experience in a similar position in a hotel.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer/Affirmative Action Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender, identity, or disability status.