Front Desk Supervisor

1103 Team Member Services; United States; On-site; USD 28,000 - 51,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403(b) Retirement Plan

Parental Leave 4 weeks

Career Development

Well-being Resources

Mental Health Resources

Pet Benefits

Job summary

AdventHealth in Tampa, FL seeks a healthcare access administrator to provide leadership and liaison across sites, guiding staff and coordinating with patients, physicians, and payers. The role includes performance evaluations and collaboration with administration to ensure quality care.

The position requires 2+ years of related experience, knowledge of Medicare/Medicaid, strong English communication, and a focus on team development within a faith-based health system. Benefits are offered.

Qualifications

• Able to communicate effectively in English, both verbally and in writing.
• Knowledge of Medicare, Medicaid, and third-party payors (preferred).
• Ability to communicate professionally and listen actively (required).
• Mature judgment in dealing with patients, physicians, and insurers (required).
• 2+ years of related work experience (required).
• Experience coding ICD-10 and CPT billing (preferred).
• Leadership experience in a healthcare setting (preferred).
• Patient care experience as CMA, LPN, EMT, etc. (preferred).
• Staff experience in a health care setting (preferred).
• Certified Healthcare Access Associate (CHAA) / CRCR / BLS (preferred/required).

Responsibilities

• Provide leadership and direction aligned with goals.
• Serve as liaison for patients, agencies, and payers for on-site contact.
• Conduct regular staff evaluations and probationary assessments.
• Assist administration, physicians, and staff as liaison.
• Counsel staff, develop their capabilities, and apply disciplinary processes as needed.

Skills

Effective communication

Medicare/Medicaid knowledge

Professional communication

Mature judgment

Leadership experience

Staff development

Education

Associate

High School Grad or Equiv

Job description

Our promise to you: Joining AdventHealth is about being part of something bigger. It’s about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. All the benefits and perks you need for you and your family:

Address: 10987 Sheldon Rd City: Tampa State: Florida Postal Code: 33626

Schedule: Full time

Job Description

Provides leadership and direction in accordance with organizational goals and objectives. Serves as a liaison for patients, government agencies, and third-party payers for the purpose of providing an on-site contact for individual practice sites. Completes regular performance evaluations for each staff member and conducts evaluations for new staff prior to the completion of the probationary period. Acts as a liaison between administration, physicians, and staff. Counsels' employees, develops staff, and utilizes the disciplinary process as appropriate.

Knowledge, Skills, and Abilities

• Able to communicate effectively in English, both verbally and in writing [Required]
• Knowledge of Medicare, Medicaid, and third-party payors [Preferred]
• Additional languages [Preferred]
• Ability to communicate professionally, both verbally and nonverbally, and utilizes effective listening and questioning techniques [Required]
• Mature judgment in dealing with patients, physicians, and insurance representatives [Required]

Education

• Associate [Preferred]
• High School Grad or Equiv [Required]

Field of Study

• in Business, Finance, or Supply Chain.

Work Experience

• 2+ years of related work experience [Required]
• Experience coding ICD-10 and CPT billing [Preferred]
• Leadership experience in a healthcare setting [Preferred]
• Patient care experience as CMA, LPN, EMT, etc. [Preferred]
• Staff experience in a health care setting [Preferred]

Licenses and Certifications

• Certified Healthcare Access Associate (CHAA) [Preferred]
• Certified Revenue Cycle Rep (CRCR) [Preferred]
• Basic Life Support - CPR Cert (BLS) [Required]

Physical Requirements

(Please click the link below to view work requirements) Physical Requirements - https://tinyurl.com/23km2677

Pay Range: $19.96 - $37.11

Background Screening Requirement (Florida Law) Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law. Applicants may review general information about Florida’s background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

Benefits and Perks

• Medical
• Dental
• Vision Insurance
• Life Insurance
• Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.

Every day, our fellow team members show up to work, unified by one shared mission: Extending the Healing Ministry of Jesus Christ. As a faith-based health care organization, our story is one of hope as we strive to heal and restore the body, mind and spirit. Though our facilities are spread across the country, this unwavering belief binds us together. Across every office, exam and patient room, we’re committed to providing individualized, holistic care. This is our Christian mission, and it inspires us to help make communities healthier and happier.