Front Desk Supervisor

ChenMed LLC; Town of Glenwood (WI); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading healthcare organization is looking for a Front Desk Supervisor to oversee and train front desk staff, ensuring quality patient care services and an excellent customer experience. You'll manage operations, staff engagement, and maintain regulatory standards while fostering a positive workplace culture. The ideal candidate holds a high school diploma and has at least 3 years of medical facility experience, demonstrating leadership skills and commitment to patient care.

Qualifications

• Minimum 3 years’ experience in a medical facility required.
• Leadership experience preferred.
• BLS certification desired.

Responsibilities

• Leads a team of Care Facilitators and other front desk staff.
• Ensures quality standards for patient care services.
• Coordinates staff activities and schedules.

Skills

Business acumen

Decision-making

Organizational skills

Leadership skills

Communication skills

Problem-solving skills

Interpersonal skills

Regulatory standards knowledge

Education

High school diploma or GED

BLS certification

Tools

Microsoft Office

EMR systems

Job description

We’re changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Front Desk Supervisor, functioning under the supervision and guidance of the Center Operations Director and/or Clinical Dyad leader, is responsible for organizing and directing the work of the front desk staff, coordinating staff activities and schedules to ensure effective patient care services are provided, and ensuring quality standards are met. Trains, guides and supports Care Facilitators to ensure organizational front desk standards are met and that they have the tools and resources they need to effectively perform their duties. Leads front office center operations including, quality, compliance, human resources, patient experience, and direct supervision of employees. Leads the VIP customer experience from center entry to exit by ensuring our patients and their family members have a pleasant and memorable experience every visit and with every interaction. Establishes and maintains strong professional relationships with internal work partners and external customers; and through strict adherence of established center guidelines and standards provides the best solutions and options for our patients in support of the overall center experience.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

Leads a team of Care Facilitators and other front desk staff. Supervisory tasks include setting performance goals, developing top talent, and implementing improvements.

Engagement and Development:

• Instills ChenMed values and behaviors
• Builds culture and strong engagement
• Promotes team member retention
• Provides clear onboarding expectations
• Performs regular coaching and leadership rounding with team members

Operational Excellence:

• Executes the core model and follows the Center Playbook procedures
• Understands patient flow metrics and shares desired outcomes with staff
• Maintains focus on patient retention and positive experience

Scheduling Optimization:

• Adheres to scheduling templates and ensures patients are scheduled appropriately
• Schedules high-risk patients at least bi-weekly
• Coordinates follow-up for discharged patients

Front Desk Ambassador:

• Assists patients in and out of vehicles
• Checks on waiting patients and provides updates
• Supports patient experience and maintains a stocked front area

• Ensures OSHA, clinical, and quality standards are met
• Handles escalated patient issues

• Supports PCP scheduling and follow-ups
• Reviews medical release forms and ensures documentation accuracy
• Manages communication and troubleshooting tasks

Other responsibilities may include:

• Filling in for Care Facilitators as needed
• Supporting new patient onboarding and tours
• Performing other duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Strong business acumen and operational knowledge
• Understanding of regulatory standards
• Excellent decision-making and problem-solving skills
• Strong organizational and leadership skills
• Knowledge of medical insurance and EMR systems
• Proficiency in Microsoft Office and IT systems
• Excellent communication and interpersonal skills
• Ability to travel up to 10%
• Fluent in English

EDUCATION AND EXPERIENCE CRITERIA:

• High school diploma or GED required
• Minimum 3 years’ experience in a medical facility
• Leadership experience preferred
• BLS certification desired

PAY RANGE: $19.6 - $27.99 Hourly

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

ChenMed is committed to transforming healthcare for seniors and changing America’s healthcare for the better. We offer competitive compensation, benefits, and career growth opportunities. Join us in making a difference every day.

Current Employee apply HERE

Current Contingent Worker please see job aid HERE to apply

About Us

Who We Are
ChenMed is a family-owned, family-oriented organization committed to bringing superior healthcare to moderate-to-low-income seniors.

Our vision
To positively change American healthcare through primary care innovation for the neediest populations.

Our mission
To provide a patient-centered environment that fosters enduring relationships between doctors, staff, and patients, delivering superior outcomes and a compassionate experience. We aim to create a healthcare system tailored to our patients' needs through dedicated doctors, a supportive team, and innovative technology, emphasizing scalability, resourcefulness, and accountability.

Our patient promise
You are the reason we are here. Your health and well-being are our focus. We will care for you like family, in good times and in times of need.