Front Desk Supervisor

Crestline Hotels & Resorts; Seattle (WA); On-site; USD 125,000 - 150,000; Full time

Job summary

A leading hospitality company is seeking a Front Desk Supervisor to oversee front desk operations in a busy hotel environment. This role entails managing guest services, supervising staff, and ensuring guest satisfaction through high-quality service. Candidates should possess 2-3 years of supervisory experience and a high school diploma. Benefits include health plans, paid time off, and travel discounts.

Benefits

Health plans

Paid time off

401k

Travel discounts

Qualifications

• 2-3 years supervisory experience preferred.
• At least 1 year at front desk is preferred.
• Basic computer skills required.

Responsibilities

• Supervise the operation of the front desk team.
• Manage reservations and guest check-in/check-out.
• Handle billing, payments, and inquiries from guests.

Skills

Guest Service

Supervisory Skills

Basic Computer Skills

Education

High School Diploma or GED

Job description

Join to apply for the Front Desk Supervisor role at Crestline Hotels & Resorts.

Overview

The Front Desk Supervisor supervises the operation of the front desk to maintain high productivity, employee morale, and guest service. Responsibilities include registering guests, assigning rooms, issuing keys, managing reservations, and handling guest payments.

Pay Starting At: $24.00/hour

Key Duties & Responsibilities

• Greet and register guests, assign rooms.
• Verify credit and payment methods.
• Coordinate with housekeeping and maintenance.
• Manage reservations and room availability.
• Handle billing, payments, and guest inquiries.
• Maintain cleanliness and order of lobby and common areas.
• Supervise staff, assist with training, and ensure safety procedures.
• Provide excellent guest service and handle complaints professionally.

Education and Experience

• High School Diploma or GED.
• 2-3 years supervisory experience, with at least 1 year at the front desk preferred.
• Basic computer skills required.

Crestline Hotels & Resorts is an Equal Opportunity Employer. Benefits include health plans, paid time off, 401k, travel discounts, and more. Benefits may vary by location.

Additional Details

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Management
• Industry: Hospitality