Front Desk Supervisor

Element by Westin Santa Clara; Santa Clara (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading hotel is seeking a Front Desk Supervisor to provide exceptional service to guests and lead a dedicated team. The role involves guest interactions, operational oversight, and ensuring compliance with standards. Ideal candidates will have prior supervisory experience and a commitment to excellence in hospitality.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• College coursework in a related field is helpful.
• Must have a valid driver’s license.

Responsibilities

• Greet guests and ensure smooth check-ins and check-outs.
• Track logs and reports to ensure processes are followed.
• Address guest concerns and handle workplace issues proactively.

Skills

Guest Interaction

Operational Oversight

Team Leadership

Problem Solving

Technical Skills

Education

High School diploma or equivalent

Previous supervisory experience

Job description

Join Our Team as a Front Desk Supervisor

About Us

As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and leading a team to uphold that standard of service excellence.

KEY SKILLS/RESPONSIBILITIES

• Guest Interaction: Greet guests with a friendly and helpful attitude, ensuring check-ins and check-outs are smooth and pleasant. Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
• Operational Oversight: Track logs and reports to ensure all processes are followed. Ensure timely and professional logging and delivery of messages, packages, and mail.
• Financial Responsibilities: Stay informed about rates, packages, and promotions, and help maximize room revenue.
• Team Leadership: Foster good communication and teamwork among staff, and assist in training new associates.
• Problem Solving: Address guest concerns effectively and handle workplace issues proactively.
• Compliance and Standards: Lead by example and adhere to all standards and regulations to promote safe and efficient hotel operations.
• Technical Skills: Enter, track, and report information in the brand systems.

EDUCATION & EXPERIENCE

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required; college coursework in a related field is helpful.
• Previous supervisory experience is preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, full-time hires are eligible for a competitive benefits package including:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information: Inspired by Westin Hotels & Resorts, Element Hotels promotes well-being through a nature-inspired environment. Designed with efficient use of space and sustainability in mind, Element helps guests stay connected and balanced. Wake up to our signature Rise complimentary breakfast featuring Chobani yogurt, gourmet pastries, freshly-made nutritious options, locally-sourced espresso, and more.

About Evolution Hospitality: As the lifestyle vertical at Aimbridge, Evolution Hospitality creates unique experiences and drives performance across a collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. We value culture and results equally, emphasizing honesty, humility, and continuous personal and professional growth. Our team comprises caring, talented individuals committed to excellence.

Application deadline for Colorado positions:
Source: Hospitality Online