Front Desk Supervisor

AC Hotel San Rafael; San Rafael (CA); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a dynamic team at The AC Hotel San Rafael as a Front Desk Supervisor, where you will enhance guest experiences through exceptional service and operational excellence. With a focus on leadership and problem-solving, this role offers a competitive benefits package and the chance to thrive in a hospitality setting that embraces European-inspired design and service.

Benefits

Daily Pay

Medical, Dental, and Vision Coverage

Short-Term and Long-Term Disability Income

Term Life and AD&D Insurance

Paid Time Off

Employee Assistance Program

401k Retirement Plan

Qualifications

• 2 to 3 years of experience in a hotel or related field required.
• Previous supervisory experience preferred.
• Must have valid driver’s license.

Responsibilities

• Greet guests and ensure smooth check-in/check-out experiences.
• Track logs and reports; ensure timely message delivery.
• Foster communication and teamwork among staff.

Skills

Guest Interaction

Operational Oversight

Team Leadership

Problem Solving

Technical Skills

Education

High School diploma or equivalent

College coursework in a related field

Job description

Join Our Team as a Front Desk Supervisor

About Us

As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence.

KEY SKILLS/RESPONSIBILITIES

• Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences.Obtain all necessary information when taking reservations and monitor VIP and special guest requests.
• Operational Oversight: Track logs and reports to ensure all processes are follwed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner.
• Financial Responsibilities: tay informed about rates, packages, and promotions, and help maximize room revenue.
• Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates.
• Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively.
• Compliance and Standards:Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations.
• Technical Skills: Enter, track, and report information in the brand systems.

EDUCATION & EXPERIENCE

• At least 2 to 3 years of progressive experience in a hotel or related field required.
• High School diploma or equivalent required; college coursework in a related field helpful.
• Previous supervisory experience preferred.
• Must have a valid driver’s license.
• Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Now offering Daily Pay! Ask your Recruiter for more details
• Medical, Dental, and Vision Coverage
• Short-Term and Long-Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

Property Information The AC Hotel San Rafael welcomes you with classic design and intuitive service. We're pleased to join the AC Hotel brand in San Rafael; every element of our hotel is infused with the European soul and Spanish roots that embody our philosophy. Our minimalist-style guest rooms offer the very best, from complimentary Wi-Fi and HDTVs with streaming capabilities to mini-fridges and deluxe bedding. Start your mornings sunny side up with European inspired fare at AC Kitchen, then join us for cocktails and tapas at AC Lounge in the evenings. The stylish bar within the AC Lounge provides an opportunity for guests to relax and bond. Looking to host an intimate meeting in the city. Our hotel boasts includes 925 square feet of intimate, creative meeting space. During your stay, easily get to attractions including Art Works Downtown, and more. Whatever brings you to the city, find a stay beyond the ordinary at The AC Hotel San Rafael. About Evolution Hospitality As the dedicated lifestyle vertical at Aimbridge, Evolution Hospitality creates distinct lifestyle experiences and drives performance throughout our curated collection of independent, luxury, boutique, lifestyle, and soft brand hotels, as well as restaurants, bars, and lounges throughout North America. At Evolution Hospitality, our focus on equal parts culture and results is what determines who makes the cut to be a part of this talented group, both at the corporate office and in the field. Honesty and humility are just as important as intellect and ability, and each member of the team embraces the challenge of becoming a better human being, both personally and professionally, as part of the package. And it’s this magical combination of brilliant, caring individuals that makes Evolution Hospitality the world-class operation it is today.

Application deadline for Colorado positions:

Source: Hospitality Online