Front Desk Supervisor

La Jolla Beach & Tennis Club, Inc.; San Diego (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Free daily meal

Medical, Dental, Vision insurance

401K matching

Paid vacation, sick, and holiday time

Employee discounts

Job summary

La Jolla Beach & Tennis Club, Inc. in San Diego is seeking a Front Desk Manager to oversee guest services at our beachside resort. This role entails training front desk clerks, managing guest check-ins and check-outs, and ensuring a friendly experience for our members and guests. Enjoy competitive pay, excellent benefits including medical, dental, vision, and 401K, as well as a supportive work environment and career growth opportunities. Our employees also benefit from a free daily meal and discounts across our dining venues.

Qualifications

• Experience in customer service and front office operations.
• Strong communication skills and ability to train others.

Responsibilities

• Trains and supervises front desk clerks and PBX operators.
• Checks guests in and out efficiently and accurately.
• Handles inquiries and provides information and directions.

Job description

These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you’ll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you’re starting your career or ready to take it to the next level, we’re passionate about helping our employees thrive in one of California’s most beautiful destinations. * Free daily meal and salad bar* Benefits including: Medical, Dental, Vision, 401K (based on employment status)* Paid vacation, sick, and holiday time* Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining!* Property retail shop and hotel discounts* $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club* Consistently provide professional, attentive, and genuinely friendly service* Promote and follow LJBTC, Inc's Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests* Trains and supervises front desk clerks and PBX operators.* Acts as Front Office Manager in the absence of the Front Office Manager.* Assists the Reservations and PBX Departments.* Reads the Communication Log and makes relevant entries.* Dispatches daily maintenance calls and work request orders to Engineering.* Uses voicemail, pagers and walkie talkies at appropriate times.* Checks guests in and out. Fills out appropriate forms for payment and posts information to computer system.* Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.* Assists the Reservations Department in booking and assigning rooms.* Responsible for accurate shift closing reports for front desk clerks.* Does key audit and re-keys guest room locks when necessary.* Handles inquiries and provides information and directions to Guests and Members.* Informs housekeeping of check outs and new arrivals.* Follows up on all outstanding guest assistance requests.* Functions as Manager on Duty when needed.* Takes Tennis reservations.* Relieves the switchboard for breaks.* Writes Incident, Accident and Guest Comment reports.* Other duties may be assigned.Join our team and enjoy a range of benefits designed to support your well-being and career growth. Our perks include a free daily meal, employee discounts, and comprehensive medical, dental, and vision insurance. We offer career growth opportunities, 401K matching, and paid vacation, sick leave, and holiday time to ensure a balanced and rewarding work experience. Explore exciting opportunities with us and become part of a team that values your success!La Jolla Beach & Tennis Club is a fifth-generation, family-owned and operated company dedicated to the operation of a 21-acre beachside resort. The resort encompasses three properties, including the exclusive 90-room La Jolla Beach & Tennis Club, the 128-room La Jolla Shores Hotel and the award-winning Marine Room restaurant. Resort amenities include 13 championship tennis courts, 5 pickleball courts, a nine-hole Par-3 golf course, two swimming pools, three oceanfront restaurants and cocktail lounges, and one of Southern California’s only private beaches