Front Desk Supervisor

La Jolla Beach & Tennis Club Partners, LP; San Diego (CA); On-site; USD 27,276 - 38,848; Full time

Benefits offered by this job

Free daily meal and salad bar

Medical, Dental, Vision Benefits

401K

Paid vacation and holiday time

Dining discounts for employees and guests

$500 referral bonus

Job summary

The La Jolla Beach & Tennis Club Partners, LP is looking for a Front Desk Supervisor to oversee daily operations at the La Jolla Shores Hotel. The successful candidate will ensure guest satisfaction through exemplary service, managing a team of front desk clerks, and handling inquiries and complaints effectively.

Ideal candidates will have a minimum of an Associates degree and relevant experience in hospitality management. This position offers competitive pay and comprehensive benefits in a dynamic environment set along the stunning California coastline.

Qualifications

• Must have strong customer service skills and supervisory experience.
• Ability to read and interpret safety instructions and procedure manuals.
• Must be able to lift up to 25 lbs.

Responsibilities

• Supervise front desk staff and operations daily.
• Ensure guest satisfaction by solving problems and providing service.
• Assist in training front desk clerks.

Skills

Excellent customer service

Supervisory skills

Problem-solving

Communication skills

Education

Associates degree or equivalent

Job description

Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc., where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club, a private oceanfront club with world‑class tennis courts and direct beach access; the inviting La Jolla Shores Hotel, a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room, celebrated for its fine dining and dramatic surfside views. These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you’ll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you’re starting your career or ready to take it to the next level, we’re passionate about helping our employees thrive in one of California’s most beautiful destinations.

JOB SUMMARY

The La Jolla Shores Hotel Front Desk Supervisor supervises the Front Desk in its day‑to‑day operations and helps ensure overall guest satisfaction by solving problems and providing exemplary customer service.

Hourly Rate: $24.00. Consistently provide professional, attentive, and genuinely friendly service. Promote and follow LJBTC, Inc’s Signature Service standards and requirements to ensure a lasting impression of exemplary service resulting in satisfied and loyal members and guests.

KEY RESPONSIBILITIES

• Trains and supervises front desk clerks and PBX operators.
• Acts as Front Office Manager in the absence of the Front Office Manager.
• Assists the Reservations and PBX Departments.
• Reads the Communication Log and makes relevant entries.
• Dispatches daily maintenance calls and work request orders to Engineering.
• Uses voicemail, pagers and walkie talkies at appropriate times.
• Checks guests in and out.
• Fills out appropriate forms for payment and posts information to computer system.
• Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation.
• Assists the Reservations Department in booking and assigning rooms.
• Responsible for accurate shift closing reports for front desk clerks.
• Does key audit and re‑keys guest room locks when necessary.
• Handles inquiries and provides information and directions to guests and members.
• Informs housekeeping of check‑outs and new arrivals.
• Follows up on all outstanding guest assistance requests.
• Functions as Manager on Duty when needed.
• Takes tennis reservations.
• Relieves the switchboard for breaks.
• Writes Incident, Accident and Guest Comment reports.
• Other duties may be assigned.

SUPERVISORY RESPONSIBILITIES

• Supervises subordinates in the Front Desk, Bell stand, and PBX.
• Responsible for the overall direction, coordination, and evaluation of these individuals.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following knowledge, skill, and/or ability are required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: Associates degree (A.A.) or equivalent from two‑year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience.

Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively in English to customers, managers, guests, or employees of organization.

Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.

Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.

Physical Demands: The employee is regularly required to stand and talk or hear; frequently to use hands to finger, handle or feel objects, tools, or controls; occasionally to walk, sit, and reach with hands and arms; must lift and/or move up to 10 lbs. frequently and up to 25 lbs. Specific vision abilities required include close vision, peripheral vision, and the ability to see glare, move objects in field of view, and operate in a dark environment.

BENEFITS

• Free daily meal and salad bar.
• Medical, Dental, Vision, 401K (based on employment status).
• Paid vacation, sick, and holiday time.
• Dining discounts for employees (and up to 6 guests) at the Marine Room, The Shores Restaurant, and our Club Dining.
• Property retail shop and hotel discounts.
• $500 referral bonus for referring new employees to The La Jolla Beach & Tennis Club.

SCHEDULING

This company operates seven days a week, 24 hours a day. Shifts will generally be rotated unless you were hired for a specific shift, as much as possible to be fair to everyone. At times it may be necessary to move you from your accustomed shift if business or task assignments demand. In addition, it should be understood that business needs determine the number of hours that you work.

EEO STATEMENT

LJBTC INC. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.