Front Desk Supervisor

Press Hotel; Portland (ME); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Dedicated parking for employees

Medical, dental, vision insurance

Life insurance and disability cover

Parental leave program

401k with company match

Employee hotel rates

F&B discounts

Tuition reimbursement and training

Career growth opportunities

Job summary

The Press Hotel in Portland, ME is seeking a Front Desk leader to maintain a premium guest experience across all interactions. You will manage daily front desk operations, greet guests, handle requests, and coach a team to uphold high service standards.

Ideal candidates have 3+ years in hospitality, and at least 1 year in a leadership role, with strong communication and organizational skills. Compensation ranges from $24-25/hr, with comprehensive wellness and perk benefits.

Qualifications

• 3+ years' hospitality experience, preferably in a luxury lifestyle hotel.
• 1+ year leadership experience.
• Knowledge of hotel products, services, pricing and VIP events.

Responsibilities

• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service.
• Interact with guests on an individual level to build repeat stays.
• Maintain lobby and Front Desk cleanliness and restock as needed.
• Anticipate guests' needs, respond promptly, and acknowledge all guests.
• Assist with VIP meet & greet at check-in and ensure arrival standards.
• Manage guest requests, inquiries, and complaints, escalating to FOM when necessary.
• Enter and resolve guest complaints by the end of shift and compose handover reports.
• Lead AM/PM shift meetings and coach the team to maintain standards.
• Support employee recognition and maximize sales through up-selling.

Skills

Communication skills

Written communication

Organizational skills

Guest service mindset

Job description

The Press Hotel
The Press Hotel
Portland, ME 04101, USA

Description

Responsibilities

• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service
• Interact with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
• Maintain cleanliness of Lobby + Front Desk areas, restocking area where needed.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Assist with VIP meet & greets at check in whenever possible. Walk VIP rooms to ensure amenities and room meet arrival standards.
• Manage Guest requests, inquiries, and complaints promptly, escalating to FOM where necessary.
• Ensure that guestcomplaints are entered and resolved by end of shift.
• Compose handover report
• Participate and conduct AM/PM shift meetings ensuring team is well informed.
• Monitor the performance, standards, and appearance of the team with an emphasis on training and team work by coaching and supporting associates.
• Maintain and encourage a professional atmosphere at all times (conversations, tone, demeanor, uniforms, etc.)
• Assist with employee recognition and appreciation
• Maximize sales revenues through up-selling and train agents on up-sell techniques.
• Review remaining due out rooms and place courtesy calls.
• Assist with weekly or biweekly inventory
• Perform other duties as requested by management.

Skills

• You are a great communicator both verbally and in writing.
• Outstanding organizational and time management processes.
• Must be knowledgeable of management company policies and property community policies.
• Exhibits a high level of professionalism in all interactions/situations.

Qualifications

• 3+ years' hospitality experience, preferably in the luxury lifestyle hotel
• 1+ year leadership experience
• Must be knowledgeable of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events.
• Must be able to maintain confidentiality of sensitive guest and colleague information.
• Capacity to work varied shifts - including weekends and holidays.
• Ability to develop, plan, and implement short and long-range goals.

Compensation for this position ranges from $24-25/hr

No Job Description for a position canpossibly includeall duties which may be requested by guests or required by the hotel. Theobjectiveof all positions is to effectively provide the services personally, or toimmediatelyreferrequeststotheappropriate departmentmanager. The items listed above are a summary of the major responsibilities of the position that must be met by an employee to successfully perform the essential functions of the position.Reasonableaccommodationsmay be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

We are proud to offer competitive wellness options and perks for both Part Time- and Full-Time employees;

• Dedicated employee parking lot pass with company contribution for full timeemployees,fully-fundedfor salaried managers
• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Flexible and understanding work-life equality
• Family Matters Program of10+ weeks fullypaid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including training and tuition reimbursement
• Incentive opportunities for both hourly and managerial roles
• Company-funded Employee Assistance Program for life and mental health resources

About The Press Hotel

Magnificently reborn, The Press Hotel is proudly rooted in Portland's past. The structure we call home was once the Gannett Building, the historic headquarters of the Portland PressHerald - the state's largest newspaper. While the days of printingpresses may be over, we continue to honor our history with thoughtful touches throughout the property.

Onsite, we offer over 100 guest rooms with varying room types, a hyper-local full-service restaurant - Union, and our lobby cafe and bar - Inkwell, as well as meeting and event spaces ranging in size to accommodate corporate groups and social events.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.