Bartender

Press Hotel; Portland (ME); On-site; USD 20,664 - 34,440; Part time

Benefits offered by this job

Employee parking pass

Employer-subsidized insurance

401k employer match

Discounted hotel rates

50% off food and beverage

Job summary

The Press Hotel in Portland, ME, is searching for a dedicated server to provide exceptional service and manage guest experiences in our restaurant environment. The ideal candidate will have strong knowledge of food and beverages, including wine and cocktails, and will excel at personalized guest interaction.

Responsibilities include taking orders, maintaining cleanliness, and practicing safe service standards, all while creating a welcoming atmosphere. Join us in delivering a remarkable experience at this historic venue, where the past and modern hospitality converge.

Qualifications

• Ability to lift items up to 50 lbs.
• Excellent communication skills in English.
• Capacity to work in a high-stress environment.

Responsibilities

• Greet, direct, seat, and take food and beverage orders.
• Understand and communicate daily specials to guests.
• Handle guest complaints and ensure satisfaction.

Skills

Customer service

Knowledge of food and beverages

Attention to detail

Teamwork

Tools

Point of Sale Software

Reservations Software

Automatic Dishwasher

Job description

The Press Hotel
Portland, ME 04101, USA

Description

JOBSUMMARY:

• Greet, direct, seat, and take food and beverage orders. Serve guestsin accordance withcompany standards.
• Adhere to allbeveragepour and recipe standards.
• Communicate inventoryneeds toappropriate manager.
• Be knowledgeable of all food, wine, beer, alcohol, and specialty cocktails offered.
• Conscious wine knowledge with ability to make pairing suggestions.
• Usethe suggestiveselling methods. Must continuously strive for revenue growth.
• Understand and communicate daily specials and specialty menus to guests.
• Understand and practice safe serving practices as they relate to alcohol service, such as recognizing intoxication and refusing service to a guest. Consult withRestaurantManager when support is needed.
• Be perceptive, proactive, and engaging. Anticipate your guest’s needs. Personalize the guest experience when possible; remember your guest and their requests
• Complete pre-shiftpreparationsuch as preparing and stocking garnishes, pre-mix, and ice.Create syrups and in-house infusions.
• Complete side work and closing tasks as required such as cleaning, sanitation of ice bins, and restocking for next shift.
• Operate efficiently and calmly throughout peak service times and high stress situations. Seekassistancefrom leadership when needed to ensure guest satisfaction.
• Properly open and close beer taps.
• Polish glassware, record any breakage.
• Removetrash. Restock service stations and service bar areas.
• Make coffee, tea, andespressos.
• Prepare and presentfinalbill toguestfor payment. Obtain settlement and process using the POS system with adjustedtipif noted.
• Reconciliatecash, accurately charge credit cards, and makeappropriate cashdeposits atendof shift.
• Check out with manager onceshiftis complete.
• Practice cleanliness and safety in all dining areas,liquorand wine storage areas.
• Professionally handle guest complaints, solve problems, apologize/emphasize during guest complaints, follow up.Communicateany elevated complaints that could not be resolved to Food & Beverage management.
• Assistteam members as needed to promote a positive teamwork environment.
• Practice conscious knowledge of food allergies and safety.Communicate allergy concerns to guests.
• Escalateassociateconcerns toRestaurantManager.
• Demonstrate a team-focused attitude and encourage collaboration.
• Understand and use safe work practicesforall safety precautions includingEmergency Evacuation Procedures,Violence in the Workplace,Accident Reporting,OSHA Compliance,andBloodborne Pathogen Procedures.
• Attend meetings and training sessions asrequired.
• Comply withall policies as outlined in the Handbook, Property Supplement, or otherwise issuedincluding time and attendance expectations, uniform and dress code standards, anti-harassment policy, and substances in the workplace.

ESSENTIAL FUNCTIONS OF THE JOB:

• Ability to remain standing for up to8hours
• Ability to lift items overhead. Ability to bend and reachfrequentlyand repetitively during a shift.
• Ability to remain in a standing or walking position for 90% of shift, given moderate rest breaks.
• Ability to move up and down stairs
• Ability to move quickly based on guest needs
• Ability to regularly move andlift upto50 lbs.
• Ability to use repetitive manual dexterity, such as typing,polishing, using hand tools, and fixing small items
• Ability to bend, stretch, and reachfrequently, including above head, and repetitively during a shift
• Ability to bendand kneel
• Ability to visibly survey property areas clearly
• Ability to view a digital computer/tablet screen
• Ability to communicate and exchange information effectively, ofteninapublic/groupsetting
• Ability to read, write, speak, and understand English
• Ability to complete asatisfactory background check
• Ability to perform assigned tasks,operateequipment, and complete job dutiesin a safe manner
• Abilityto work flexible hours based on business needs including midweek and weekend days

TECHNOLOGY AND EQUIPMENT USED:

• Point of Sale Software/Credit Card Processor
• Reservations Software and iPad tablet
• Multi-line Phone System
• Time Keeping & Payroll Software
• Scheduling Software
• CO2 Soda Fountain System
• Automatic Dishwasher
• Golf Cart (whereapplicable)

WORKING ENVIRONMENT:

• Work will primarily take place in a hotel resort and restaurant environment, in both guest-facing and employee back of house areas.
• Someseasonalexteriorwork with exposure to extreme temperatures and weather conditions.
• Group and solo work.
• Exposure to various hazardous chemicals, to be used only as instructed.

We are proud to offer competitive wellness options and perks for both Part Time and Full Time employees;

• Dedicated employee parking lot pass with company contribution for full time employees, fully-funded for salaried managers
• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Flexible and understanding work-life equality
• Family Matters Program of 10+ weeks fully paid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including training and tuition reimbursement
• Incentive opportunities for both hourly and managerial roles
• Company-funded Employee Assistance Program for life and mental health resources

About The Press Hotel

Magnificently reborn, The Press Hotel is proudly rooted in Portland’s past. The structure we call home was once the Gannett Building, the historic headquarters of the Portland Press Herald—the state’s largest newspaper. While the days of printing presses may be over, we continue to honor our history with thoughtful touches throughout the property. Under new ownership and management by EOS Hospitality, The Press begins its next edition.

Onsite, we offer over 100 guest rooms with varying room types, a hyper-local full-service restaurant - Union, and our lobby cafe and bar - Inkwell, as well as meeting and event spaces ranging in size to accommodate corporate groups and social events.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.