F&B Service Concierge

Press-Hotel; Portland (ME); On-site; USD 26,174 - 28,929; Full time

Benefits offered by this job

Employer-subsidized medical, dental, a

Vision insurance

401k with match

Life insurance and AD&D

Disability insurance

Wellness benefits

Parental leave

Discounted hotel rates

Food & beverage discounts

Tuition reimbursement

Employee assistance program

Job summary

The Press Hotel in Portland, ME seeks a guest-service oriented host to warmly greet guests, manage reservations, and coordinate seating across dining and in-room service. You will answer inquiries, maintain a polished host stand, and communicate guest needs to back-of-house teams.

Responsibilities include handling reservations, answering phones, and ensuring excellent hospitality. The role requires flexibility with hours, strong English communication, and adherence to safety and service

Qualifications

• Ability to stand for up to 8 hours.
• Walk the property and grounds frequently.
• Move up and down stairs regularly.
• Multitask and work under pressure while maintaining hospitality.
• Read/write/speak English; clear communication.
• Must pass a background check.
• Work flexible hours including weekdays and weekends.

Responsibilities

• Warmly greet, welcome, and seat guests to set the tone for dining.
• Manage reservations, waitlist, and seating flow.
• Answer phones, take reservations, and respond to inquiries professionally.
• Maintain an organized, clean host stand and entrance area.
• Communicate special requests, allergies, and VIP notes to teams.
• Assist with guest concerns and coordinate with management for resolution.
• In-room dining: take, confirm, and deliver orders; upsell menu items.
• Operate the café area: serve beverages and pastries; stock and cleanliness.

Skills

Customer service

Communication

Multitasking

Cash handling

English proficiency

Teamwork

Reservation awareness

Tools

POS system

Espresso machines

Café equipment

Job description

The Press Hotel
The Press Hotel
119 Exchange St
Portland, ME 04101, USA

The Press Hotel
The Press Hotel
119 Exchange St
Portland, ME 04101, USA

• Warmlygreet, welcome, and seat guests,settingthe tone for an exceptional dining experience.
• Manage the reservation system, waitlist, and seating flow to balance guest experience with kitchen and server capacity.
• Answer phones,takereservations, and respond to guest inquiries professionally and promptly.
• Maintain an organized, clean, and welcoming host stand and entrance area.
• Communicate special requests, allergies, and VIP notes to service and culinary teams.
• Assistwith guest concerns and coordinate with management to ensure quick resolution.

In-Room Dining (IRD)

• Accurately take, enter, and confirm in-room dining orders by phone, upselling menu items whereappropriate.
• Prepare, set up, and deliver food and beverage orders to guest rooms with attention to presentation, accuracy, and timing.
• Set and stage trays and tables to brand standard, ensuring proper temperature and complete orders.
• Retrieve trays and tables from guest rooms and hallways promptly and courteously.
• Handle guest payments and charges accurately, following cash-handling and posting procedures.
• Maintain knowledge of menus, allergens, and daily offerings to answer guest questions confidently.
• Prepare and serve high-quality espresso drinks, coffee, tea, and specialty beverages to standard.
• Operate andmaintainespresso machines, grinders, and café equipment, keeping them clean and calibrated.
• Serve pastries, lightfare, and grab-and-go items,maintainingfreshness and presentation.
• Serve beer, wine, and other alcoholic beverages responsibly and in compliance with regulations, where applicable.
• Operate the POS, process transactions accurately, and handle cash and card payments.
• Keep the café and bar area stocked, clean, and welcoming throughout the shift.

Across All Functions

• Deliverconsistently warm, attentive, and professionalservicereflects The Press Hotel brand.
• Adhere to all health, safety, sanitation, and alcohol-service regulations and standards.
• Collaborate as a flexible team member, supporting outlets and shifts based on business needs.
• Maintainaccuratecash handling and follow all financial and reporting procedures.

Essential Functions:

• Ability to remain standing for up to 8 hours
• Ability to walk the property and groundsfrequently
• Ability to move up and down stairs regularly
• Ability to move quickly based on guest needs
• Ability to regularly move andlift upto 50 lbs.
• Ability to use repetitive manual dexterity, such as typing, polishing, using hand tools, and fixing small items
• Ability to visibly survey property areas clearly
• Ability to view a digital computer/tablet screen for extendedperiod of time, up to 8 hours
• Ability to communicate and exchange information effectively, often in a public/group setting
• Ability to read, write, speak, and understand English
• Ability to complete a satisfactory background check
• Ability to work flexible hours based on business needs including midweek and weekend days

Key Skills & Requirements:

• Successful completion of satisfactory background check
• Available and willing to work flexible hours based on business needs including weekdays and weekends.
• Expresses sincere enthusiasm for the role
• Must know how to prioritize, delegate, and respond ina timelyfashion. Able to work under pressure, multi-task, and stay focused whilemaintaininghospitality.

We are proud to offer competitive wellness options andperksfor bothPart Time and Full Timeemployees;

• Dedicated employee parking lot pass with company contribution forfull timeemployees,fully-fundedfor salaried managers
• Employer-subsidized medical, dental, and vision insurance
• Company-funded $25K in complimentary life insurance and $1K/mo. in disability
• Optional Disability, Life and AD&D, Critical Illness, and Accident Insurance options
• Additional Health & Wellness benefits including prescription and gym membership discounts
• Flexible and understanding work-life equality
• Family Matters Program of10+ weeks fullypaid parental leave for new parents
• 401k employer match, up to 4% of salary
• Competitive wages with ongoing market analysis with annual performance evaluations and compensation adjustments
• Discounted employee and immediate family hotel rates as low as $59 per night at EOS Hospitality portfolio locations
• Food and Beverage discount of 50% Off at EOS Hospitality portfolio locations
• Discounted lodging rates from New England Inn & Resort Association partners
• Pathways for growth and professional development including training and tuition reimbursement
• Incentive opportunities for both hourly and managerial roles
• Company-funded Employee Assistance Program for life and mental health resources

Full timehours are available with flexible availability.

The anticipated pay range for this position is $18.50-$21.00 per hour. Actual compensation will be determined based on factors such as experience, qualifications, skills, and internal equity.

About The Press Hotel

Magnificently reborn, The Press Hotel is proudly rooted in Portland’s past. The structure we call home was once the Gannett Building, the historic headquarters of the Portland PressHerald—the state’s largest newspaper. While the days of printingpressesmay be over, we continue to honor our history with thoughtful touches throughout the property. Under new ownership and management by EOS Hospitality, The Press begins its next edition.

Onsite, we offer over 100 guest rooms with varying room types, a hyper-local full-service restaurant - Union, and our lobby cafe and bar - Inkwell, as well as meeting and event spaces ranging in size to accommodate corporate groups and social events.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.