Front Desk Supervisor

Island Hospitality Management; Pittsburgh (Allegheny County); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Healthcare: Medical, Dental, Vision

HSA & FSA plans

Dependent care FSA

Identity Theft Insurance

Commuter benefits

Pet Insurance

Paid sick leave

Paid vacation

Family leave

401(k) with company match

Employee discounts

Job summary

Island Hospitality is seeking a Front Desk Supervisor to oversee the front desk operations, ensure guest satisfaction, and uphold our service standards. You will plan and supervise a diverse team, manage check-ins/outs, handle payments, and coordinate with vendors and guests.

This role emphasizes leadership, training, and reporting. You will develop staff schedules, deliver exceptional guest service, and act as a reference point for team members and guests while supporting the smooth, profitable

Qualifications

• Motivated team player with initiative and achievement drive.
• Strong problem-solving skills and proactive mindset.
• Ability to work well under stress and adapt to guest needs.
• Excellent guest service orientation and communication.

Responsibilities

• Oversee front desk operations to ensure guest satisfaction and service quality.
• Plan and supervise activities of a diverse workforce for smooth operations.
• Handle check-in/check-out, payments, and provide information to guests and vendors.
• Prepare shift reports and train staff to meet service standards.
• Create and distribute team member schedules in a timely manner.

Skills

Team player

Initiative

Problem solving

Guest service

Job description

Description

We are looking to add a friendly Front Desk Supervisor to our team! As our Front Desk Supervisor, you will be responsible for the overall success of the front desk and ensuring guest satisfaction and product quality standards are met. You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the businesses. Most importantly, you will be a key person of reference for team members, vendors, and guests.

This position may require flexible scheduling availability.

Requirements

Job Requirements:

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepares all necessary reports during each shift for the management team
• Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards
• Assist in creating and distributing the team member schedule in a timely manner

Job Qualifications:

• Highly motivated team player with strong initiative and desire for achievement
• Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training:

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Team Member Wellness Program:

How We Thank You For All You Bring To The Team

Rewarding Benefits Package:

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution

Rewarding Hard Work:

• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, musical, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a path personalized to your desired goals
• Referral bonus program to ANY of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.