Front Desk Supervisor

Island Hospitality Management; Mountain View (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Healthcare including Medical, Dental, and Vision Insurance

Dependent care FSA

Identity Theft Protection Insurance

401(k) Retirement plan with company match

Incentive-based bonus program

Career growth opportunities

Employee discounts at hotel brand

Discounts for friends and family

Paid Sick and Vacation Time

Free room nights at our hotels

Job summary

Island Hospitality Management is seeking a Front Desk Supervisor in Mountain View, California, to lead the front desk operations and ensure exceptional guest experiences. You will monitor team performance and introduce high-quality service standards while facilitating a welcoming environment for guests.

This role requires flexibility in scheduling to meet the business needs. The successful candidate will be proactive, motivated, and committed to a culture of growth within the hospitality industry.

Qualifications

• Strong initiative and desire for achievement.
• Able to handle problems in the workplace.
• Available and approachable for guests.

Responsibilities

• Check-in/Check-out hotel guests.
• Process all payments according to hotel requirements.
• Provide information and assistance to guests.
• Prepare reports for management.
• Train front desk staff on service standards.

Skills

Highly motivated team player

Effective problem handler

Ability to handle stress

Excellent guest service

Experience with Select Service Fosse PMS

Job description

Front Desk Supervisor

We are looking to add a friendly Front Desk Supervisor to our team! As our Front Desk Supervisor, you will be responsible for the overall success of the front desk and ensuring guest satisfaction and product quality standards are met. You will plan and supervise the activities of a diverse workforce to ensure the smooth and profitable running of the businesses. Most importantly, you will be a key person of reference for team members, vendors, and guests.

Flexibility

This position may require flexible scheduling availability.

Job Responsibilities

• Check-in/Check-out hotel guests
• Process all payments according to established hotel requirements
• Provide information and assistance to all guests and vendors
• Prepare all necessary reports during each shift for the management team
• Ensure all front desk staff know all components/features of our guest service guarantee and are trained to meet service standards
• Assist in creating and distributing the team member schedule in a timely manner

Job Qualifications

• Highly motivated team player with strong initiative and desire for achievement
• Effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
• Ability to work well in stressful situations
• Readily available and approachable for all guests while providing excellent guest service
• Experience with Select Service Fosse PMS system preferred

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week.

Training and Development

Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered.

Benefits

• Healthcare including Medical, Dental, and Vision Insurance
• HSA & FSA plans available!
• Dependent care FSA
• Identity Theft Protection Insurance
• Commuter benefits including transit & parking
• Pet Insurance
• PTO and Payroll Incentives for Annual Wellness Exams
• Employee Assistance Program
• Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services
• Paid Sick and Vacation Time
• Family Leave
• 401(k) Retirement plan – IHM matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution
• Incentive based bonus program
• Free room nights at our hotels and employee discounts within your hotel brand
• Discounts for friends and family within your hotel brand
• Team Member recognition and bonus
• Discounted tickets to theme parks, movies, and more through Tickets at Work
• Career Growth through our in-house training program with a personalized path to your desired goals
• Referral bonus program to any of our locations

Equal Opportunity Employer

Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.