Front Desk Supervisor

Hilton BNA Nashville Airport Terminal; Nashville (TN); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

Long/Short Term

401-K

Supplemental Insurance

Professional Growth and Development.Op

Compensation: Based on Experience

Travel Discounts

Job summary

Hilton BNA Nashville Airport Terminal is seeking a Front Desk Supervisor to lead our front desk team and deliver exceptional guest service. This role focuses on creating welcoming experiences for every guest.

You will oversee daily operations at the front desk, train and mentor staff, and resolve inquiries to ensure high satisfaction. A passion for hospitality, strong communication, and leadership are essential in a fast-paced environment.

Qualifications

• Previous experience in a customer service role
• Excellent communication and leadership skills
• Ability to multitask and stay organized in a fast-paced environment
• Passion for delivering exceptional service

Responsibilities

• Oversee daily operations at the front desk
• Train and mentor front desk staff
• Ensure high levels of customer satisfaction
• Handle guest inquiries and resolve any issues

Skills

Customer service

Communication skills

Leadership

Multitasking

Organizational skills

Service mindset

Job description

Join Our Team as a Front Desk Supervisor

Are you ready to be the face of our dynamic team? We are seeking a Front Desk Supervisor to bring their energy and passion to our front desk operations.

Why You’ll Love Working With Us:

• Lead a team of dedicated individuals
• Engage with guests and create memorable experiences
• Opportunities for growth and development
• Be part of a supportive and fun work environment

What You’ll Do:

• Oversee daily operations at the front desk
• Train and mentor front desk staff
• Ensure high levels of customer satisfaction
• Handle guest inquiries and resolve any issues

What We’re Looking For:

• Previous experience in a customer service role
• Excellent communication and leadership skills
• Ability to multitask and stay organized in a fast-paced environment
• Passion for delivering exceptional service

Benefits:

• Medical
• Dental
• Vision
• Life
• Long/Short Term
• 401-K
• Supplemental Insurance
• Professional Growth and Development Opportunities
• Compensation: Based on Experience
• Travel Discounts

Source: Hospitality Online