Front Desk Supervisor

Commonwealth Hotels; North Canton (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in hospitality seeks a dedicated Hotel Front Office Supervisor to lead front desk operations. This role focuses on delivering exceptional customer service, overseeing a diverse team, and ensuring a seamless guest experience. The ideal candidate thrives in a fast-paced environment and possesses strong interpersonal and organizational skills. Join a company that values growth and offers a supportive work culture, comprehensive benefits, and professional development opportunities. Be part of a mission that shapes the future of hospitality in North Canton, Ohio, and make a difference in guest experiences.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with Company Match

Same Day Pay

Flexible Spending Accounts

Vacation Days

Personal Days

Holiday Pay

Employee Assistance Program

Qualifications

• Strong interpersonal and communication skills are essential.
• Excellent organizational skills and time management are required.

Responsibilities

• Oversee day-to-day operations of the Front Desk.
• Establish service standards for all Front Office areas.
• Maintain proper cash handling procedures.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Customer Service Excellence

Job description

Join Our Team Embassy Suites Akron Canton Airport!

Embassy Suites Akron Canton Airport seeks a top-performing Hotel Front Office Supervisor, Front Desk Supervisor, or Guest Services Supervisor.

About Us:
Join Our Award-Winning Team at Embassy Suites Akron Canton Airport! Located just off I-77 in North Canton, and only two miles from Akron-Canton Airport, our hotel is a market leader with a reputation for excellence. We're proud to be an award-winning, full-service Hilton property with accolades from Hilton, TripAdvisor, and even recognition as Hotel of the Year. With popular destinations like Belden Village Mall and the Pro Football Hall of Fame just a few miles away, our location offers both convenience and opportunity. We're looking for passionate individuals to join our great team, where unlimited growth potential awaits.

Why This Role?
Embassy Suites Akron Canton Airport is seeking a dedicated and experienced Hotel Front Office Supervisor, Front Desk Supervisor, or Guest Service Supervisor to join our team. As the Hotel Front Office Supervisor, Front Desk Supervisor, or Guest Services Supervisor, you will oversee all front office operations and customer service, ensuring a seamless experience for guests from the moment they arrive until their departure. As the first point of contact for visitors, the Hotel Front Desk Supervisor, Front Office Supervisor, or Guest Service Supervisor will embody the spirit of hospitality and create a welcoming environment, providing excellent customer service that exceeds our guests' expectations. The Hotel Front Office Supervisor, Front Desk Supervisor, or Guest Service Supervisor will lead and guide a diverse team of front desk agents, front office agents, or guest service agents, fostering a culture of teamwork, accountability, and professionalism. This role also includes developing and implementing operational strategies that enhance guest satisfaction and optimize front-office efficiency. If you thrive in a fast-paced environment and possess a passion for hospitality or customer service, we encourage you to apply and become a vital part of our mission to deliver exceptional guest experiences.

What’s In It for You?
Comprehensive Benefits: Medical, Dental, Vision
Financial Perks: 401(k) with Company Match, Same Day Pay, and Flexible Spending Accounts
Time Off: Vacation, Personal Days, and Holiday pay
Exclusive Discounts: Hotel, Food and Beverage Savings for Personal Travel
Professional Growth: Online Training Courses and Commonwealth University
Additional Support: Employee Assistance Program, Jury Duty Leave, Bereavement Leave, and More

Key Responsibilities for the Hotel Front Office, Front Desk, or Guest Service Supervisor include:

• Maintains day-to-day operations of the Front Desk.
• Establishes and maintains appropriate service standards for all Front Office areas.
• Maintains proper cash handling procedures and appropriate over and short documentation.
• Adheres to all hotel policies about hiring, disciplinary actions, and required training documentation.
• Working Front Office Supervisor covering all short-staffed shifts, including audits.

What We Are Looking For in a Hotel Front Office, Front Desk, or Guest Service Supervisor:

• Strong interpersonal skills and possession of a full understanding of professional business ethics and customer service excellence.
• Excellent oral and written communication skills.
• Excellent organization skills, manage time well, correctly prioritizes, and is flexible.

Why Commonwealth Hotels?
Founded in 1986, Commonwealth Hotels is a leading hospitality management company known for our exceptional guest and associate satisfaction, market premiums, and superior ROI. We believe in fostering a world-class culture where great people deliver extraordinary results.

Explore Our Hotel:
https://www.hilton.com/en/locations/usa/ohio/akron/embassy-suites/

At Commonwealth Hotels, we value diversity and are proud to be an Equal Opportunity Employer. Employment decisions are based on qualifications, merit, and business needs.

Join us in shaping the future of hospitality in Akron Canton, Ohio. Apply today!