Front Desk Supervisor

Edgewater Beach Hotel; Naples (FL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Short Term Disability

Free Associate Parking

Free Meal for every shift worked

25% Discount in Resort Outlets

Hotel Discounts with OPL

Friends and Family Discount

Job summary

Edgewater Beach Hotel in Naples, FL is seeking a Front Desk Supervisor to lead the guest experience at the front desk. You will start each guest interaction with a warm welcome and own every moment of service, while handling administrative duties and diffusing tensions when needed.

The ideal candidate will show tremendous patience with guests and desk agents, and will maintain open availability from Monday to Sunday, 7:00 AM to 11:00 PM.

Qualifications

• The candidate must be highly organized and able to manage multiple tasks.
• Strong conflict-diffusion skills to handle guest and staff tensions.
• Patience and enthusiasm in pleasing guests with poise.

Responsibilities

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and/or loyalty
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages

Skills

Highly organized

Conflict resolution

Customer service

Job description

We are looking for highly organized candidatee for the position of Front Desk Supervisor. As part of the initial first 10 minutes of a guests experience, the Front Desk Supervisor is responsible for making lasting first impressions, starting with the warm welcome/welcome back, owning each interaction and representing the company as if it is their own. In addition to undertaking various procedural and administrative duties, dealing with and diffusing conflict or tension is also a critical skill we are looking for.

The best Front Desk Supervisor will have tremendous patience when dealing with desk agents and guests. They will accommodate their every need with enthusiasm and poise. The Front Desk Supervisor candidate MUST have open availability Monday - Sunday from 7:00 AM - 11:00 PM, hours to vary.

Benefits:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• 401(k)
• Short Term Disability
• Free Associate Parking
• Free Meal for every shift worked
• 25% Discount in Resort Outlets
• Hotel Discounts with OPL
• Friends and Family Discount

Responsibilities:

• Greeting guests upon arrival and making them feel welcome
• Recognizing repeat, VIP status and/or loyalty
• Administering check-ins and check-outs
• Providing front desk services to guests
• Assigning rooms and taking care of administrative duties
• Delivering mail and messages