Front Desk Supervisor

Pinnacle Fertility, Inc.; Michigan; On-site; USD 45,000 - 60,000; Full time

Job summary

A leading fertility care platform seeks a Front Desk Supervisor in Bloomfield Hills, MI. This role involves supervising the Patient Experience team, overseeing front desk operations, and ensuring exceptional patient care. Ideal candidates are compassionate leaders with strong communication skills and flexibility for travel to satellite clinics.

Benefits

Comprehensive healthcare

Dental insurance

Life insurance

Vision insurance

Generous paid time off (PTO)

Paid holidays

Retirement savings program

Qualifications

• Minimum of three years of previous supervisory or leadership experience required.

Responsibilities

• Supervise and lead the Patient Experience team for exceptional patient interactions.
• Oversee front desk operations including patient check-ins and appointment scheduling.
• Train and mentor Patient Experience team members.

Skills

Leadership

Communication

Problem-Solving

Adaptability

Education

High School Diploma

Bachelor's or Associate's Degree

Job description

About Us
Pinnacle Fertility is a leading fertility care platform dedicated to fulfilling dreams by building families. With a nationwide network of clinics, we provide cutting-edge technology, compassionate patient care, and comprehensive fertility treatment services, ensuring a seamless and high-touch experience for families on their journey to parenthood. Learn more at www .pinnaclefertility .com .

About the Role

The Front Desk Supervisoris a key role for those passionate about guiding fertility patients on their journey to parenthood. If you are a compassionate, customer service-oriented leader who thrives in a fast-paced environment, this position is perfect for you. In this role, you will engage with patients throughout their experience while leading a multidisciplinary team to ensure exceptional care and service.

We are seeking a Front Desk Supervisor to join our dedicated team at IVF Michigan in Bloomfield Hills, MI . While our core operational hours are Monday through Friday, 8: 00 AM to 4: 30 PM , this is a role that requires a degree of flexibility, including travel to satellite clinic locations and coverage as needed.

Key Responsibilities

• Supervise and lead the Patient Experience team, ensuring exceptional patient interactions and smooth day-to-day operations.
• Oversee front desk operations, including patient check-ins, insurance verification, and appointment scheduling.
• Monitor patient flow and clinic efficiency, proactively addressing bottlenecks and improving the patient experience.
• Serve as the escalation point for complex patient concerns, providing solutions and ensuring timely resolution.
• Train and mentor Patient Experience team members, fostering a supportive and high-performing work environment.
• Collaborate with clinic leadership and administrative teams to streamline workflows and improve service delivery.
• Ensure compliance with clinic policies and procedures, including HIPAA regulations.
• Assist with financial processes, such as insurance coordination, copay collection, and billing support.
• Conduct performance reviews and provide regular feedback to support staff development and continuous improvement.
• Assist with additional projects and administrative duties as needed.

Position Requirements

• Education & Experience

  • High school diploma required.

  • Bachelor's or Associate's degree in a relevant field (e.g., healthcare administration, business) or equivalent experience preferred.

  • Minimum of three years of previous supervisory or leadership experience required.

• Skills
  • Leadership in office management, hiring, and team development.
  • Expertise in scheduling, workflow, and staff coordination.
  • Strong communication, problem-solving, and decision-making.
  • Adaptable in a fast-paced environment.
• Flexibility:
  • Must be flexible and available to travel to other satellite clinic locations and provide coverage as needed.
• Annual Salary: $45,000-$60,000 (final offers based on experience, skills, and qualifications).
• Benefits: Comprehensive healthcare, dental, life, and vision insurance. Additional benefits include generous paid time off (PTO), paid holidays, and a retirement savings program. Further details regarding salary and benefits will be provided during the interview process.

Diversity & Inclusivity

At our company, we serve everyone, regardless of gender, sexual orientation, race, ethnicity, or religion. Just as we acknowledge and value the diversity of our patients, we also actively celebrate diversity within our organization. We are an equal opportunity employer, and we are committed to a safe and inclusive work environment for all. We recognize that diversity among our team allows us to not only more effectively serve our patients, but also to advance innovation and opportunity within our field. We encourage qualified applicants of every background, ability, and life experience to apply to our employment opportunities.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.