Front Desk Supervisor

White Lodging; Louisville (KY); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/VisionInsurance (Day 1)

401(k) with company match

Paid parental leave

DailyPay option

Employee Assistance Program (EAP)

Vacation/PTO with rollover

Hotel room discounts

Job summary

White Lodging in Louisville, KY is seeking a Front Desk Supervisor to deliver exceptional guest experiences and support the Front Desk team. The role focuses on maintaining smooth daily operations, ensuring brand standards, and stepping in for the Department Manager when needed.

The position requires a personable, adaptable individual who can thrive in a fast-paced hospitality environment and lead a team to uphold service excellence across all shifts.

Qualifications

• Outgoing personality and positive attitude.
• Ability to adapt and work in a fast-paced environment.
• Hospitality experience preferred but not required.

Responsibilities

• Deliver high quality guest service and anticipate needs.
• Run the perfect shift by completing checklists and maintaining standards.
• Supervise Front Desk staff and ensure adherence to brand standards.
• Oversee department in the Department Manager's absence.
• Perform hourly tasks and assist with training and cross-training.

Skills

Outgoing personality

Adaptability

Hospitality experience

Job description

Who We Are

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Supervisor, you will ensure an exceptional guest experience while supporting the Front Desk team's daily operations.

Description

White Lodging develops and operates a portfolio of award-winning, premium-brand hotels, rooftop bars, and restaurants in some of the country’s best cities to live. We know that the hospitality business, like life, is about how you make people feel. As a Front Desk Supervisor, you will ensure an exceptional guest experience while supporting the Front Desk team's daily operations.

What You’ll Do

• Deliver the highest quality of service to guests, anticipating and exceeding their expectations.
• Run the \"perfect shift\" by ensuring all checklist items are complete and standards are upheld.
• Supervise Front Desk staff and ensure adherence to brand standards.
• Oversee the department in the Department Manager's absence.
• Perform hourly tasks and operate equipment as needed while assisting with new associate training and cross-training.
• Handle additional responsibilities as assigned to maintain smooth operations.

What You’ll Bring

• An outgoing personality and positive attitude.
• Adaptability and the ability to work in a fast-paced environment.
• Hospitality experience preferred but not required.

What You Can Look Forward To

• Medical, Dental, and Vision insurance (starting Day 1)
• Life Insurance and Disability Insurance
• Paid Parental Leave
• DailyPay option
• Employee Assistance Program (EAP)
• 401(k) with company match
• Vacation/Paid Time Off (PTO) with rollover
• Complimentary wellness tools
• Unlimited referral bonuses
• Leadership development and tuition reimbursement
• Discounts on hotel rooms, dining, and other travel/entertainment experiences
• Multiple hotels in each market = more opportunities for growth

White Lodging is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all associates. #KY250