Front Desk Supervisor

Marriott Denver South at Park Meadows; Lone Tree (CO); On-site; USD 42,000 - 56,000; Full time

Job summary

Marriott Denver South at Park Meadows is seeking a Front Desk Supervisor to oversee daily front desk operations and uphold guest service standards. You will interview, train, schedule, and coach associates, resolve guest concerns, and ensure accurate billing and reservations in a fast-paced hotel environment.

The role requires 1–3 years of related experience and a preferred associate's or bachelor's degree. This on-site position calls for flexibility across shifts to support guest needs.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 1 to 3 years of related experience.

Responsibilities

• Interview, select, train, schedule, coach, and support associates, ensuring alignment with brand standards and HHM values.
• Resolve guest complaints and determine effective solutions.
• Monitor guest satisfaction scores and work to improve satisfaction.
• Participate in lobby ambassador activities to enhance guest relations and repeat stays.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Perform bookkeeping activities such as balancing accounts and conducting audits.
• Make and confirm reservations.
• Promote marketing programs.
• Greet guests upon arrival, register and assign rooms.
• Provide welcome folders with room keys and certificates.
• Compute bills, collect payments, and handle cash.
• Close out guest accounts and authorize revenue adjustments if needed.
• Create action plans to remedy service deficiencies.
• Maintain cleanliness of entrances and public areas.
• Follow EarthView sustainability guidelines.
• Practice safe work habits per MSDS/OSHA standards.
• Perform other duties as requested by management.

Education

Associate’s or Bachelor’s degree preferred

Job description

Opportunity: Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Your Focus

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Perform bookkeeping activities such as balancing accounts and conducting audits.
• Make and confirm reservations.
• Promote company and brand-specific marketing programs.
• Greet guests immediately upon arrival; register and assign guests to hotel rooms.
• Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
• Compute bills, collect payments, handle cash, and make change for guests.
• Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.

Your Background And Skills

• Associate’s or Bachelor’s degree preferred.
• 1 to 3 years of related experience.

Work Environment and Context

• Work schedule varies and may include working on all shifts, holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It