Front Desk Supervisor

andCo Hospitality, a Certified B Corp; Kissimmee (FL); On-site; USD 38,000 - 52,000; Full time

Job summary

andCo Hospitality is seeking a Front Desk Supervisor to lead daily guest services across our resort properties in Florida. You’ll supervise Guest Service Agents, manage check-ins and checkouts, and partner with Housekeeping and Maintenance to ensure a flawless guest journey.

We value calm leaders who solve problems, communicate warmly with guests and teammates, and can adapt to a fast-paced environment, including weekends and holidays. A high school diploma or GED is required.

Qualifications

• 3–4 years of front desk, guest services, hotel or resort experience.
• Previous supervisory or team leadership experience.
• Confident communicator with guests and team.
• Calm under pressure, quick thinker, problem-solver.
• Organized, adaptable, able to juggle priorities.
• Available to work weekends and holidays.

Responsibilities

• Lead the daily Front Desk operation, keeping things organized and guest-focused.
• Manage check-ins/check-outs to feel effortless and welcoming.
• Coach and schedule Guest Service Agents, fostering team growth.
• Train new team members on systems, processes, and service standards.
• Monitor guest feedback and resolve concerns to improve experiences.
• Support front office ops including room inventory, reporting, and budgets.
• Step into Manager on Duty when needed and ensure safety and readiness.
• Collaborate with Housekeeping, Maintenance, and other departments to ensure seamless guest journeys.

Skills

Front desk experience

Supervisory experience

Communication

Problem solving under pressure

Organization / multitasking

Customer service

Flexibility in schedule

Inclusivity and teamwork

Education

High school diploma or GED

Hospitality education (preferred)

Tools

Microsoft Office

Hospitality software / POS systems

Job description

At andCo Hospitality, we're all about turning vacations into stories worth telling. Ever had a trip so good you considered staying forever? We get that a lot.

Across our resort properties, from beachside escapes to mountain getaways, we believe great hospitality starts with great people. We're looking for a Front Desk Supervisor to help lead the team, keep the operation moving, and make sure every guest feels like they've landed exactly where they belong.

If you're a natural problem-solver, a people-first leader, and the kind of person who can keep things cool when the lobby gets busy, you might fit right in.

Here’s what you’ll be up to

• Lead the daily Front Desk operation, keeping things organized, efficient, and focused on creating a great guest experience.
• Help make check-ins and checkouts feel effortless, welcoming, and worth remembering.
• Coach, support, and schedule Guest Service Agents while helping create a team culture where people feel supported and set up to succeed.
• Train new team members on systems, processes, service standards, and the operational know-how they need to hit the ground running.
• Keep a pulse on guest feedback and reviews, jumping in to resolve concerns and find smart ways to make the experience better.
• Support front office operations including room inventory, guest communications, reporting, system management, and budget-related activities.
• Step into the Manager on Duty role when needed, including property walks and helping ensure the resort remains safe, secure, and guest‑ready.
• Help manage weekly inventory, supply ordering, and the everyday details that keep the Front Desk running smoothly.
• Partner with Housekeeping, Maintenance, and other departments to keep the guest journey seamless from arrival to departure.
• Support and champion our sustainability initiatives and community‑minded approach to hospitality.
• Follow up on guest reviews and feedback with professionalism, empathy, and a genuine commitment to making things right.
• Pitch in wherever needed. Hospitality rarely goes exactly according to plan, and that's part of the fun.

You're Great Because

• You bring 3–4 years of front desk, guest services, hotel, or resort experience.
• You have previous supervisory or team leadership experience and enjoy helping people grow, learn, and do their best work.
• You're a confident communicator who can create genuine guest connections while building strong relationships with your team.
• You know how to stay calm under pressure, think on your feet, and solve problems without losing your cool.
• You're organized, adaptable, and comfortable juggling multiple priorities in a fast‑paced hospitality environment.
• You believe great hospitality starts with inclusivity, teamwork, accountability, and treating people like people.
• You're comfortable with Microsoft Office and can pick up new hospitality systems and technology without breaking a sweat.
• You're available to work a flexible schedule based on business needs, including weekends and holidays.
• A high school diploma or GED is required; hospitality‑related education is a plus.

Ready to Join andCo ?

If you're ready to lead a great team, solve problems with a little creativity, and help turn everyday resort stays into stories worth telling, we'd love to meet you.

Bring your hospitality game, your curiosity, and your best ideas. We'll bring the mountain views, the good people, and plenty of opportunities to make an impact.