Front Desk Supervisor

AC Hotel Kansas City Plaza; Kansas City (MO); On-site; USD 42,000 - 54,000; Full time

Job summary

AC Hotel Kansas City Plaza is seeking a Front Desk Supervisor to oversee daily front desk operations, ensure exceptional guest service, and uphold sustainability standards. The role includes coaching associates, handling guest issues, and maintaining smooth check-in/check-out processes.

Ideal candidates bring 1–3 years of related experience, a customer-focused mindset, and strong teamwork. The position requires flexibility for varied shifts in a hotel environment, with a focus on brand adherence

Qualifications

• Associate’s or Bachelor’s degree preferred.
• 1 to 3 years of related front desk experience is desirable.
• Strong customer service and communication skills.

Responsibilities

• Interview, select, train, schedule, coach, and support associates to brand standards and HHM values.
• Resolve guest complaints by researching the situation and delivering effective solutions.
• Oversee front desk operations in the absence of the Front Office Manager or Assistant General Manager.
• Balance accounts, conduct audits, and handle reservations and check-ins/check-outs.
• Greet guests, issue room keys, and provide welcome materials and courtesy upgrades as applicable.

Skills

Guest relations

Leadership

Communication

Education

Associate’s or Bachelor’s degree preferred

Tools

POS systems

Job description

Opportunity: Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Opportunity: Front Desk Supervisor

Supervise front desk operations in accordance with established guest service, quality and sustainability standards.

Your Growth Path

Assistant Front Office Manager – Front Office Manager – Assistant General Manager

Your Focus

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values.
• Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
• Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager.
• Perform bookkeeping activities such as balancing accounts and conducting audits.
• Make and confirm reservations.
• Promote company and brand-specific marketing programs.
• Greet guests immediately upon arrival; register and assign guests to hotel rooms.
• Provide welcome folders containing room keys, certificates, coupons and refreshment center keys as appropriate.
• Compute bills, collect payments, handle cash, and make change for guests.
• Close out guest accounts at time of check out. In the event of dissatisfaction, negotiate compromise, which may include authorizing revenue allowances.
• Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies.
• Ensure hotel entrance, reception and other public areas are properly maintained in regards to cleanliness and appearance.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.
  
  

Your Background And Skills

• Associate’s or Bachelor’s degree preferred.
• 1 to 3 years of related experience.
  
  

Work Environment and Context

• Work schedule varies and may include working on all shifts, holidays and weekends.
• Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching, stooping, kneeling, or crouching.
  
  

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It