Front Desk Agent

Concord Hospitality Enterprises Co.; Greensboro (NC); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Competitive Pay

Great Benefits including various level

401K Retirement Program with company

Complimentary Hotel Room Night Program

Group Life Insurance equal to annual

Voluntary Short and Long Term Disable

Verizon Wireless Discount

Education Assistance & LMS training

Job summary

Concord Hospitality Enterprises Co. is seeking a Front Desk Agent in Greensboro, NC to welcome guests, handle check-in/check-out, and coordinate guest services at a busy hotel lobby. The role focuses on proactive, courteous guest interactions and accurate payments.

The position offers opportunities within a supportive team culture and provides the core responsibilities needed to ensure a smooth guest experience around the clock.

Responsibilities

• Processing credit card transactions and other (restaurant, events, lounge) for the day
• Handling phone system, transferring calls, reservations, etcc
• Verify, balance and review hotel room availability
• Perform Check-in and Check-out procedures
• Administer guest payment policies and look for errors from the day shifts
• Prepare folios for the morning departing guests
• Maintain overall lobby appearance and assist with AM breakfast set up if needed
• Be versed in all hotel emergency procedures

Job description

Description

Now Hiring: Front Desk Agent

We are looking for people that have a passion to serve others! Working at the front desk means you are at the hub of the hotel with the most interaction with our guests. The department is open 24/7...so each front desk role is as important as the others. Associates working the front desk are the key to the overall experience the guest will have. Your keen sense of being proactive, responsive and caring will make all the difference. If you enjoy working semi-independently from others and have a winning personality and high sense of responsibility - this role is perfect for you! We have a great company culture at Concord Hospitality where everyone is valued and treated with respect.

Here are some reasons our associates like working for us:

Our Benefits (applies to Full Time Associates Only)

• Competitive Pay
• Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
• 401K Retirement Program with company contribution - FREE MONEY!
• Complimentary Hotel Room Night Program - Receive 7 free nights a year
• Group Life Insurance equal to your annual salary
• Voluntary Short and Long Term Disability Programs
• Verizon Wireless Discount - save up to 18% off your billing a month with our partnership with Verizon
• Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs - take classes related to hospitality and save up to 9% off the tuition price

Role Responsibilities:

• Processing credit card transactions and other (restaurant, events, lounge) for the day
• Handling phone system, transferring calls, reservations, etcc
• Verify, balance and review hotel room availability
• Perform Check-in and Check-out procedures
• Administer guest payment policies and look for errors from the day shifts
• Prepare folios for the morning departing guests
• Maintain overall lobby appearance and assist with AM breakfast set up if needed
• Be versed in all hotel emergency procedures

Why Concord?

Concord's foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest - having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Concord Hospitality