Front Desk Supervisor

CoralTree Hospitality; Fort Lauderdale (FL); On-site; USD 40,000 - 55,000; Full time

Job summary

Join a leading hospitality team as a Front Desk Supervisor at Pier Sixty-Six Resort in Fort Lauderdale. You will manage Front Office functions, ensuring exceptional guest experiences and training staff to uphold high service standards. This role requires strong communication skills and a background in hotel operations. Enjoy a comprehensive benefits package and the opportunity to grow in a vibrant hospitality environment.

Benefits

Group medical, dental, vision, life, and disability benefits

401(k) plan with a company match

Paid time off/sick time

Complimentary team member meals

Complimentary room nights at CoralTree Hospitality managed properties

Qualifications

• At least one year of experience in hotel room operations or similar environments.
• Experience in a supervisory role preferred.

Responsibilities

• Manage all aspects of Front Office functions in accordance with standards.
• Resolve guest complaints and handle all guest interactions professionally.
• Train & develop staff to achieve culture & core standards.

Skills

Communication

Customer Service

Problem Solving

Tools

Windows

Office

Property Management Systems

Job description

Overview

South Florida’s beacon of hospitality, Pier Sixty-Six Resort, returned to Fort Lauderdale. From the famed superyacht marina to the iconic spires of the rotating Pier-Top lounge, a new world of elevated experiences is set to unfold around it. The lush 32-acre waterfront enclave is a home to the extraordinary luxury resort hosting 325 guest rooms, suites, and villas, plus an exclusive collection of 91 Private Resort Residences, 12 restaurants and lounges, a luxurious spa, curated pool options, and a waterfront promenade with retail and dining. Every space is impeccably designed to both inspire and relax. All are met with exceptional service and refined touches, resulting in extraordinary experiences. The Resort assembles over 600 diverse and talented Team Members to bring Pier Sixty-Six to life and create a new legacy by providing memorable experiences and stellar service to our guests and residents. We aspire to create a caring culture for our team, with state-of-the-art facilities, a first-class employee dining room, and most importantly, a focus on you as an individual, including your welfare and wellbeing. Pier Sixty-Six invites dedicated, energetic, and polished hospitality enthusiasts eager for growth and stardom to join our team and enjoy highly competitive wages, comprehensive benefits, and a culture that honors and respects you.

We currently have an opportunity for a well-rounded Front Desk Supervisor to join our Pier Sixty-Six Resort team!

Reporting to the Director of Front Office, the Front Desk Supervisor will assist with managing all aspects of the Front Office functions in accordance with Pier Sixty-Six standards, AAA standards, and Forbes Travel Guide Standards.

Responsibilities

• Supports all activities of the Guest Services effort to ensure communications and follow-up on any problems, guest requests, or special requirements
• Resolves guest complaints and handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; assists customers in all inquiries concerning hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. Interaction with guests will be in person, by phone, by email, and via Pier Sixty-Six Chat.
• Coordinates arrival and departure requirements. Ensures any discrepancies are resolved. Reviews daily arrivals to ensure proper handling of Special Attention Guests, Return Guests, Groups, Curb Sides, and VIP Guests
• Takes action in all matters related to the safety, security, satisfaction, and well-being of hotel guests and employees when senior managers are unavailable. Responds swiftly and effectively in any hotel emergency or safety situation.
• Facilitates guest check-ins and check-outs, ensuring adherence to all established standards. Collaborates with valet and door attendants to maintain consistency in check-in and check-out procedures.
• Utilizes various computer systems to ensure guests are being checked in and luggage/packages delivered to the appropriate room.
• Seeks out opportunities for guest-centric experiences in all outlets & areas of the hotel.
• Works with the departmental managers to put processes in place to ensure that all employees execute these opportunities
• Assist Reservations and Front Office team in identifying guests and achieving a seamless arrival experience for return guests.
• Train & Develop staff to achieve culture & core standards of Guest Experience. Perform any other reasonable duties as assigned by the supervisor or manager.
• Recognizing our role in the hospitality industry, we commit to providing lateral service. This may occasionally require team members to perform various related tasks as needed, all in the spirit of delivering exceptional service.

Qualifications

• Viable candidates must have at least one year of experience in hotel room operations or similar environments, with experience in a supervisory role.
• Previous hospitality experience in a Five Star, AAA, Five Diamond quality organization preferred.
• Previous experience with Windows, Office, and property management systems is highly desirable.
• Ability to effectively communicate and provide directions in a clear, concise, and professional manner, both verbally and in writing.
• Knowledge of property management systems required.
• Strong business and work ethic required.
• The ability to establish rapport quickly and positively is required.
• Above average communication skills - both written and oral - are required.
• Must be available to work varied shifts and flexible schedules.
• Demonstrate ability to compute basic arithmetic.

As a valued member of the CoralTree team, you will receive a comprehensive benefits package that includes:

• Group medical, dental, vision, life, and disability benefits
• Participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement
• An employee assistance program
• Paid time off/sick time
• Participation in a 401(k) plan with a company match
• Complimentary team member meals
• Complimentary room nights at CoralTree Hospitality managed properties

Join us in creating unforgettable experiences for our guests, building vibrant communities, and shaping the future of travel and hospitality. #piersixtysixresort