Front Desk Supervisor

Staybridge Suites Charlottesville Airport; Charlottesville (VA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Paid time off

Training & development

Vision insurance

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Employee discounts

Job summary

LTD Hospitality Group is seeking a Front Desk Supervisor to manage front desk operations and supervision of Front Desk Associates to ensure exceptional guest experiences. The role emphasizes leadership, training, and adherence to brand standards in a hotel setting.

The position focuses on ensuring smooth daily operations, addressing guest needs, and maintaining high morale among associates while supporting profitability and standards across properties.

Qualifications

• High school diploma required; some college preferred.
• Front desk experience required; English fluency essential.
• Flexible schedule including evenings, weekends and holidays.
• Proficient with core Microsoft applications.
• Strong communication and problem-solving skills.
• Detail-oriented with guest-centric approach.

Responsibilities

• Supervise Front Desk staff to ensure guest satisfaction.
• Ensure brand and company standards are followed.
• Participate in interviewing Front Desk staff.
• Orient and train new associates; conduct ongoing training.
• Assist Operations Manager with payroll and daily balance tasks.
• Respond to guest complaints promptly and professionally.
• Maintain safety and uniform standards.

Skills

Guest service orientation

Front desk experience

Flexible schedule

English proficiency

Computer skills

Communication skills

Problem solving

Leadership

Relationship building

Reliable transportation

Education

High School Diploma

Some college

Tools

MS Office

Job description

LTD Hospitality Group is seeking highly motivated individuals with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, we have an immediate opening for you to join our team as a Front Desk Supervisor.

Benefits

• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Vision insurance
• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Employee discounts

The Front Desk Supervisor will be responsible for the operation of the front desk by directing, controlling and supervising Front Desk Associates to ensure the best possible guest satisfaction, associate morale, brand and company standards, training, and profitability.

• Provide the highest quality of service to the guests at all times.
• Supervise and coordinate the activities of the Front Desk staff.
• Promote teamwork and Associate morale.
• Interpret company policies and provide a safe working environment by ensuring compliance with safety programs and training.
• Monitor & enforce Front Desk uniform brand & company standards.
• Participate in the interviewing process for Front Desk Associates.
• Orient & train new Associates.
• Conduct ongoing training of all Front Desk Associates to increase job knowledge and skill level.
• Initiate or suggest plans to motivate Associates to achieve work related goals.
• Recommend or initiate personnel actions, such as promotions, transfers, discharges, and disciplinary measures.
• Assist Operations Manager, AGM or GCM with the payroll process.
• Ensure that the hotel is balanced daily and that discrepancies are communicated with the appropriate hotel management.
• Complete period end tasks, including an audit of cash over and short to include inventories.
• Respond to any guest complaint in a timely, professional and hospitable manner.
• Other and all duties, projects, and tasks as assigned by employee’s manager.

Required Knowledge, Skills And Abilities (KSAs)

• Has a sincere desire to exceed guest expectations
• Must have prior Front Desk Experience.
• Minimum of a High School Diploma and some college preferred.
• Must have ability to work a flexible schedule which includes evenings, weekends and holidays.
• Must have a good command of the English language and be able to read, write and speak English fluently.
• Must have solid computer skills to include core Microsoft applications and any additional brand specific applications as needed.
• Must have sold math skills.
• Ability to lead, train, and motivate team members.
• Strong communication and problem solving skills.
• Must possess solid relationship-building skills, people focused, highly organized and guest centric.
• Must have reliable transportation.

LTD Hospitality Group has taken pride in superior hotel development and management for more than 30 years and is a recognized leader managing top-performing brands under Marriott, Hilton, Hyatt and InterContinental Hotel Group flags.

LTD’s core values focus on people, relationships and opportunities. The LTD culture was established by the founding partners and to this day continues to guide the successful performance and profitability of our hotels, while maintaining the highest standards of quality, service and cleanliness.

The greatest key to our success is our people. Our diverse team of associates is responsible for creating a distinctive experience that keeps our customers coming back. We recognize that our people are our most valuable asset and are committed to investing in them. We provide comprehensive training, as well as career advancement opportunities for all of our associates. We also offer competitive benefits to ensure that a career at LTD is satisfying and rewarding in all aspects.

Benefits

• Medical, Dental, Vision & 401 (k) with company match
• Voluntary Short Term
• Life & Accidental Death Insurance
• Hotel Discounts
• Paid Time Off
• Training and Development Opportunities and Much More!

For more information about joining the LTD family, please visit www.ltdhospitality.com . We look forward to hearing from you!

LTD is committed to providing equal employment opportunity in all aspects of employment to all applicants and employees, regardless of age, color, race, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, disability, veteran status, genetic information or other legally protected status.