Front Desk Supervisor

Merete Hotel Management; Bend (OR); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly pay

Flexible scheduling

Health benefits

Paid time off

Career development

Job summary

Merete Hotel Management seeks a Front Desk Supervisor in Bend, OR. You will register guests, assign rooms, issue keys, and handle payments while delivering exceptional service. You’ll train new front desk agents and coordinate with other departments for guest satisfaction.

Applicants should have strong customer service, cash handling, and computer skills. Prior hotel experience and reliability with a focus on teamwork are essential.

Qualifications

• High school diploma or GED required.
• Prior customer service experience preferred.
• Experience handling cash and using computer systems.

Responsibilities

• Check guests in/out and manage reservations.
• Provide courteous service and address guest requests.
• Maintain accurate records and communicate with other departments.
• Follow safety and security procedures.
• Assist in staff training and daily operations.

Skills

Customer service

Cash handling

Computer literacy

Communication

Education

High School diploma or GED

Tools

Hotel software

Job description

Unlock Your Potential at Merete! Ready for a change? Merete offers more than just a job; we provide a steppingstone to your future. With us, you’ll tackle exciting challenges and grow. See which positions are open and apply today.We offerCompetitive PayFlexible SchedulingCareer Development / Advancement OpportunitiesPaid Time OffHealth BenefitsTravel Industry DiscountsAt Merete, we are committed to establishing a supportive and welcoming workplace environment where bias is acknowledged and overcome and where all associates feel welcomed and supported. We value and develop people from all backgrounds and, experiences, leading us to better serve our guests, associates, and community.Merete is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status, such as race, religion, color, national origin, sex, sexual orientation, gender identity or age.FRONT DESK SUPERVISORAssociates are paid weekly!SUMMARYAccommodate hotel guests by registering and assigning rooms to guests, issuing room keys, transmitting, and receiving messages, keeping records of occupied rooms, and guests’ accounts, making and confirming reservations, and presenting statements and collecting payments from guests.ESSENTIAL FUNCTIONSRegister Guests to the proper accommodations upon arrival.Make, change, or cancel guest’s reservations at their request.Accommodate guests with any problems or requests they have.Assist in the training and development of new Front Desk Agents.Verify all agents’ work and daily drops.Call other hotels in the area for room status.Monitor status of guest count. Update information in the computer system as needed.Communicate with other departments to fulfill guest needs.Answer telephones.Maintain keys in secure areas.Attend all mandatory meetings.Report all unsafe conditions immediately.Apply the company handbook and employment and labor laws in a fair and equitable manner.Keep the work area neat and organized.Complete other duties as assigned by manager to include cross training.Regular and reliable attendance and punctuality are essential functions of this position.Treating others with respect and behaving in a manner that is positive, productive and encourages teamwork at all times is an essential function of this job.PHYSICAL DESCRIPTIONConstantly standing at the front desk on tile or carpet. Constant repetitive motions of stooping (bending at the waist), twisting (knees, waist and neck), and crouching (bending at the knees).Lifting /carrying average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.Pushing/pulling average weight frequently 5 lbs. Maximum weight occasionally 20 lbs.WORKING CONDITIONSWorking with and exposed to fumes, chemicals, vibrations, humidity, cold, heat, dust, and noise.Must adhere to the Hotel’s safety standards and procedures. Exposed to computer printer noise, and telephone noise.Visually exposed to CRT.SUCCESS FACTORSEffectively and accurately check guests in and out.Ensure prompt and courteous service to guests to ensure all guest experiences are excellent.Always act professionally and courteously to guests and team members.Effective time management (e.g., planning, prioritizing, delegating).Effective communication both verbal and written with guests, team members, and management.Follow all safety procedures.Follow all appropriate policies and procedures while constantly striving to improve all standards of operations.High School graduate or G.E.D. equivalent.Prior cash handling experience necessary.Prior customer service experience necessary.Experience working with computers and operating keyboards.Must pass criminal background check.